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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Technician - **Company:** Dancker LLC - **Location:** Capitol Heights, MD, United States - **Experience:** Experienced - **Salary:** $60,000.0 - $80,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Antivirus Softwares, Software Applications, Desktop Computing, Issue Tracking Systems, Web Portals, Lightweight Directory Access Protocols (LDAP), Microsoft Office, SQL Databases, Transmission Control Protocol (TCP), TeamViewer, Zoho Office Suite, Connectivity Problems, Peripherals, Sonicwall, Firewalls (Computer Science), Laptops, Nutanix, ManageEngine, Vmware - **Published:** May 22, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=0739301f25183bff ## About the Role Do you have experience in Zoom?, Do you have a High school diploma or GED?, * High school diploma or equivalent required; technical or vocational training preferred. * 3-5 years of IT support experience in a corporate environment. * Experience supporting Microsoft Office 365, including Windows 10 and newer operating systems. * Understanding of Active Directory/LDAP and TCP/IP networking. * Experience using Help Desk or Service Desk ticketing systems. * Experience troubleshooting printers and supporting mobile devices (Android and Apple). * Basic knowledge of HTML/web design and SQL databases. * Experience with SonicWALL firewalls, VMware, Nutanix, Ruckus/Brocade networking, Zoho/ManageEngine products, and Zoom is a plus. ## Description Since 1829, dancker has evolved from a single craftsman's vision into a dynamic organization focused on creating smarter, more connected environments. Today, we help organizations transform the way people work by integrating commercial interiors, technology, and workplace solutions that support productivity, collaboration, and innovation. Technology plays a critical role in delivering seamless experiences for both our employees and clients. From supporting hybrid work environments to maintaining secure and reliable systems across multiple locations, our IT team is essential to keeping dancker connected and operating efficiently. As dancker continues to grow and modernize, we are investing in scalable technology solutions, strong infrastructure, and exceptional support experiences that empower our teams to do their best work every day. Joining dancker means becoming part of a collaborative, customer-focused organization that values continuous improvement, innovation, and professional growth. The difference you'll make: dancker is seeking a customer-focused and technically skilled IT Support Technician to support employees across the organization by ensuring reliable day-to-day technology operations. This role is responsible for delivering timely technical support for desktop systems, software applications, mobile devices, printers, and network connectivity issues. The IT Support Technician will serve as the first point of contact for end users, helping troubleshoot and resolve issues both remotely and in person while maintaining a high level of customer service. This is an exciting opportunity for someone who enjoys solving technical problems, supporting end users, and contributing to a collaborative and fast-paced environment. How you'll make an impact: End User Support * Provide first-level technical support via phone, email, chat, web portal, and ticketing systems. * Troubleshoot hardware, software, network, printer, and mobile device issues for employees across all locations. * Support remote users using tools such as TeamViewer. * Escalate complex incidents to the appropriate technical resources when necessary. Desktop & Device Management * Install, configure, and maintain desktops, laptops, printers, and peripheral devices. * Deploy pre-packaged software and assist with software rollouts and updates. * Perform hands-on desktop support and hardware repairs when remote support is not appropriate. * Install antivirus software and ensure systems remain updated and protected. Incident & Service Management * Record, track, and document incidents and resolutions within the service desk ticketing system. * Prioritize and manage incidents according to established service level agreements (SLAs). * Research solutions using internal and external knowledge bases. * Reinforce SLAs and manage end-user expectations throughout the support process. Preventative Maintenance & Continuous Improvement * Perform preventative maintenance on workstations, printers, and peripherals. * Test fixes to ensure incidents are fully resolved. * Identify recurring technical issues and recommend process improvements. * Develop user help guides, FAQs, and contribute to the technician knowledge base. ## Related Videos - [Checkmate: 5 Real Incidents That Can End a Software Company](https://www.wearedevelopers.com/videos/100126-checkmate-5-real-incidents-that-can-end-a-software-company) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [WebAssembly: The Next Frontier of Cloud Computing](https://www.wearedevelopers.com/videos/972-webassembly-the-next-frontier-of-cloud-computing) - [The Developer Workstation Blind Spot: Why Your Security Stack Can't See What Matters Most](https://www.wearedevelopers.com/videos/100254-the-developer-workstation-blind-spot-why-your-security-stack-can-t-see-what-matters-most) - [Synthetic Insiders: The New AI Risk to Your Org](https://www.wearedevelopers.com/videos/100057-synthetic-insiders-the-new-ai-risk-to-your-org) - [Autism in Tech](https://www.wearedevelopers.com/videos/427-autism-in-tech) ## Related Articles - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [How to land a developer job in Amsterdam](https://www.wearedevelopers.com/magazine/36-how-to-land-a-developer-job-in-amsterdam) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Dev Digest 121 - AI goes offline](https://www.wearedevelopers.com/magazine/456-dev-digest-121-ai-goes-offline)