> Markdown version of [/jobs/ext/1537508-it-service-desk-operator](https://www.wearedevelopers.com/jobs/ext/1537508-it-service-desk-operator). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Service Desk Operator - **Company:** InnovatiePark Kleefse Waard new energy B.V. - **Location:** Arnhem, Netherlands - **Contract:** Permanent contract - **Skills:** Active Directory, Confluence, Microsoft Azure, Microsoft Online Services, Software as a Service, Cloud Computing, Disaster Recovery, Infrastructure as a Service (IaaS), Information Technology Operations, Microsoft Office, Windows Servers, Platform as a Service (PAAS), Cloud Platform System, Computer Network Technologies, Microsoft InTune, Multiplatform, User Administration, Unified Endpoint Management - **Published:** July 31, 2026 - **Apply:** https://www.adzuna.nl/details/5821075220 ## About the Role * You have finished a post-secondary (in Dutch: MBO) IT related study * You have at least 1 year experience in a similar position and with multi-platform IT Operations environments. * You have experience with IT Operations concepts such as monitoring, back-up, restore, disaster recovery, performance, troubleshooting and root cause analysis. * You have knowledge of application installation and methodologies for automated installation. * You can effectively prioritize and execute tasks in a high-pressure environment. * You can work both independently and in a team environment. * You are precise in your work and inform users about progress on their ticket, also if no immediate solution is available. * Your strong communication skills enable you to effectively communicate with the appropriate level of technical detail for your audience. * You are fluent in English (Dutch, German or French are a plus). In case you also bring the following, that is seen as a real plus: * Experience with Microsoft Azure (IaaS/PaaS/SaaS), Microsoft Endpoint Manager(Intune), Cloud platform management; * Experience with Jira cloud and Confluence; * Experience with Microsoft Windows Server, Active Directory and Exchange Online/Office 365; * Thorough understanding of security risks in the current business computing environment; * Knowledge of networking technologies including Tele-conference Solutions. ## Description We are looking for an enthusiastic new team member to join our IT Operations team. As IT Service Desk Operator you are responsible for the 1st level of technical support. You will be supporting office colleagues, developers and external parties in their operational IT needs. You will monitor incoming tickets and provide the ticket reporters with a satisfying solution. The tickets cover subjects such as: * Onboarding of new colleagues across different countries * Provisioning of new workplaces * Maintenance of workplaces * Software installation and maintenance * Phone-system and mobile phone enrollment and maintenance * User management (Active Directory) * Permission management * Purchasing of needed IT-facilities * Documentation and process improvements in the 1st line support * To find solutions to more complex issues you work together with other (2nd or 3rd level) team members. ## Related Videos - [42 x 2 Canvases Later: Two Years, Two Minds, Many Lessons](https://www.wearedevelopers.com/videos/1458-42-x-2-canvases-later-two-years-two-minds-many-lessons) - [Developer Tools for Microsoft Azure](https://www.wearedevelopers.com/videos/450-developer-tools-for-microsoft-azure) - [The Dark Corners of Kotlin Multiplatform](https://www.wearedevelopers.com/videos/100143-the-dark-corners-of-kotlin-multiplatform) - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [Leave it to the Dutch: How to save on your Azure bill!](https://www.wearedevelopers.com/videos/1530-leave-it-to-the-dutch-how-to-save-on-your-azure-bill) - [Develop enterprise-ready applications for Microsoft Teams with Azure resources on modern web technologies](https://www.wearedevelopers.com/videos/187-develop-enterprise-ready-applications-for-microsoft-teams-with-azure-resources-on-modern-web-technologies) ## Related Articles - [Best Companies in the Netherlands: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/193-best-companies-in-the-netherlands-top-25-companies-in-2023) - [How to land a developer job in Amsterdam](https://www.wearedevelopers.com/magazine/36-how-to-land-a-developer-job-in-amsterdam) - [How to Find Tech Jobs in Amsterdam](https://www.wearedevelopers.com/magazine/279-how-to-find-tech-jobs-in-amsterdam) - [The Netherlands – Europe’s powerhouse for software development?](https://www.wearedevelopers.com/magazine/31-the-netherlands-europe-s-powerhouse-for-software-development) - [Software Developer Salary in The Netherlands [2023]](https://www.wearedevelopers.com/magazine/217-software-developer-salary-in-the-netherlands-2023) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)