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# IT Support Specialist

- **Company:** Mercell
- **Location:** Utrecht, Netherlands
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Software Applications, Microsoft Azure, Okta, Microsoft InTune, Information Technology, Atlassian Tools, Gsuite
- **Published:** July 31, 2026
- **Apply:** https://www.adzuna.nl/details/5821519859

## About the Role

* Hands-on experience (ideally 3+ years) in a similar IT support role
 * Experience administering one or more of the following applications (Okta, Atlassian, Azure/Intune, Google Workspace)
 * Confidence managing both Mac and Windows hardware
 * Professional-level English, written and spoken (Dutch is a plus)
 * Comfortable troubleshooting independently and explaining technical things simply to non-technical colleagues

Preferred Qualifications

 * A driver's licence is an advantage, as the role may involve occasional travel
 * A patient, empathetic communication style, you make people feel supported
 * A strong problem-solving mindset and excellent troubleshooting instincts
 * A self-directed approach and an eye for improving how the team works
 * Discretion and integrity: this role handles sensitive data, credentials and personal devices, so we're looking for someone trustworthy

## Description

As an IT Support Specialist at Mercell, you'll join our Enterprise Support team, reporting to the IT Manager. We're a team of three, responsible for making sure every Mercell employee has the tools and support they need to do their best work and for constantly finding ways to make it better. You'll work across a modern cloud-first environment (Okta, Atlassian, Microsoft Azure & Intune, Google Workspace), take real ownership of projects, and be trusted to shape how we work, not just keep the lights on.

If you love solving problems, enjoy being the go-to person people are genuinely glad to see, and want room to grow your technical skills, this is a great opportunity.

We see the following qualities as important to thrive and evolve in this role:

 * Service-minded, accountable and thorough, with a positive, can-do attitude
 * Proactive, you spot improvements before anyone asks and suggest them
 * Genuinely curious about technology and eager to keep learning

Core Responsibilities

 * Own your ticket queue and resolve day-to-day IT issues that keep colleagues productive
 * Take a lead role in IT projects, rolling out upgrades and new technology across the business
 * Maintain and improve the IT environment at your local Utrecht office
 * Administer and care for our core IT applications: Okta, Atlassian, Microsoft Azure & Intune, and Google Workspace


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