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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Digital Technical Support Engineer - Construction... - **Company:** Caterpillar - **Location:** Chicago, IL, United States - **Salary:** $97,530.0 - $146,290.0 - **Contract:** Permanent contract - **Skills:** Microsoft Dynamics CRM, Salesforce.Com, Software Engineering - **Published:** July 10, 2026 - **Apply:** https://www.juju.com/job/00000000gfe375 ## About the Role + **Effective Communications:** Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors. + **Systems Thinking:** Knowledge of the critical interdependencies among individual system elements that help and hinder performance; ability to plan and design solutions that synchronize resources to achieve business results. + **Business Intelligence:** Knowledge of business intelligence; ability to utilize business processes and technologies for gathering, storing, analyzing, and providing access to data that helps the organization make better business decisions. + **Application Design, Architecture:** Knowledge of basic activities and deliverables of application design; ability to utilize application design methodologies, tools and techniques to convert business requirements and logical models into a technical application design. + **Technical Troubleshooting:** Knowledge of technical troubleshooting approaches, tools and techniques; ability to anticipate, recognize, and resolve technical issues on hardware, software, application or operation. Considerations For Top Candidates: + Experience with documentation and knowledge sharing + Experience with Earthmoving and Heavy Equipment technology which includes Grade Control (2D/3D) and Payload + Experience with Detect & Safety Systems + Cat Command, Product Link, VisionLink, as well as technical knowledge of Cat machines, engines and generators + Mechanical aptitude and the ability to understand machine systems, components, and operational behavior is preferred + Experience with CRM tools with Salesforce or MS Dynamics preferred ## Description Supports the identification, investigation, monitoring, and resolution of customer issues for products supported by Construction Industries following established standards and processes. These products include Grade Control (2D/3D), Payload, Cat Command, Detect/Safety systems as well as other machine-based inquiries. What You Will Do: + Supports technical tasks related to business processes and applications. + Assists in gathering and analyzing business requirements and identifying technical gaps. + Participates in troubleshooting activities, root cause analysis, and issue resolution. + Follows defined processes for risk assessment, corrective actions, and quality checks. + Shares customer feedback with internal teams to help improve products and services. + Supports onboarding of any new products into Construction Industries Helpline + Stays current on product updates, releases and system changes to ensure effective support coverage on relevant products + Develop / maintain healthy working relationships with business partner technical support personnel and serve as primary point of escalation for any technical related issues. ## Related Videos - [Data Analytics with Microsoft Fabric: End-to-End Use Case with Data Agents](https://www.wearedevelopers.com/videos/1547-data-analytics-with-microsoft-fabric-end-to-end-use-case-with-data-agents) - [The Avengers Initiative (Practical Ethics for Software Engineers)](https://www.wearedevelopers.com/videos/2070-the-avengers-initiative-practical-ethics-for-software-engineers) - [Remote Driving on Plant Grounds with State-of-the-Art Cloud Technologies](https://www.wearedevelopers.com/videos/251-remote-driving-on-plant-grounds-with-state-of-the-art-cloud-technologies) - [Official Opening of WeAreDevelopers World Congress 2026](https://www.wearedevelopers.com/videos/100000-official-opening-of-wearedevelopers-world-congress-2026) - [Robots are coming into the wild! 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