> Markdown version of [/jobs/ext/1541459-technical-support-specialist-french-speaking-remote-possible](https://www.wearedevelopers.com/jobs/ext/1541459-technical-support-specialist-french-speaking-remote-possible). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Technical Support Specialist (French speaking) - remote possible - **Company:** Uberall - **Location:** Spain (Remote available) - **Contract:** Permanent contract - **Skills:** HTML, JavaScript (Programming Language), Microsoft Excel, Application Programming Interfaces (APIs), JIRA, Big Data, Cascading Style Sheets (CSS), MySQL, Salesforce.Com, Postman, B2b Software - **Published:** July 12, 2026 - **Apply:** https://es.indeed.com/viewjob?jk=655d6f875f7e3032 ## About the Role * BA/BS degree (optional) * Relevant professional experience at a B2B software company in relation to a product requiring explanation, preferably in the areas of digital marketing, e-commerce, or IT * Experience in technical account management, increasing customer satisfaction, and reducing customer churn through technical solutions * You are motivated by finding great solutions for our customers and you will be able to offer a truly service-oriented approach * You can quickly familiarize yourself with new and technically complex issues, prioritize them and organize yourself * Ideally, you already worked with ticket and CRM systems in the past (e.g. Jira, Salesforce) * You can find your way around Excel if necessary, especially when it comes to large data sets * You have experience working in an international team * You speak English & French * You are open to new ideas and approaches, you have excellent oral and written communication skills * You can work independently and are comfortable working remotely Nice to Have: * You have basic MySQL skills and can write/update queries * You have an understanding of HTML, CSS, and JavaScript and can troubleshoot browser errors * You have previous experience using APIs * You have worked with and can navigate Postman * You have a basic understanding of location management on networks such as Google and Facebook ## Description We're looking to expand our Technical Support team to work remotely from Spain and provide first-technical level support for our French-speaking customers. This role requires fluent French language skills. Your Responsibilities: * You will manage the ongoing technical relationship with your assigned customers once the Implementation is finished, focusing on KPIs like retention and customer satisfaction. * You are able to handle escalated support cases from the Customer Support team that require closer attention either in relation to client engagement or technical understanding. * If necessary, you will be responsible for describing and escalating bugs through the appropriate internal channels (e.g. Jira) * You collaborate closely with your colleagues in the wider Customer Organisation including Customer Success, Customer Support, Sales, etc. * You are very familiar with our processes and support the rest of the Global Technical Service team in their efforts to constantly develop and improve these internally and externally you work on individual projects and documentation to be used internally and externally ## Related Videos - [The Resilience of the World Wide Web](https://www.wearedevelopers.com/videos/1281-the-resilience-of-the-world-wide-web) - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) - [MySQL Protocol Features You Should Be Aware Of](https://www.wearedevelopers.com/videos/100267-mysql-protocol-features-you-should-be-aware-of) - [Local Candidates vs International Talent - Building the Very Best Dev Team](https://www.wearedevelopers.com/videos/1067-local-candidates-vs-international-talent-building-the-very-best-dev-team) - [NoLoJS - Avoiding JavaScript Cruft with HTML and CSS - Aaron T. Grogg](https://www.wearedevelopers.com/videos/1806-nolojs-avoiding-javascript-cruft-with-html-and-css-aaron-t-grogg) - [Recruitment Reinvented: Bold strategies and the $10K signing incentive](https://www.wearedevelopers.com/videos/1068-recruitment-reinvented-bold-strategies-and-the-10k-signing-incentive) ## Related Articles - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Best Companies to Work For in Paris: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/190-best-companies-to-work-for-in-paris-top-25-companies-in-2023) - [Best Companies to Work For in France: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/189-best-companies-to-work-for-in-france-top-25-companies-in-2023) - [Find a Developer Job: 12 Best Job Sites For Developers](https://www.wearedevelopers.com/magazine/165-find-a-developer-job-12-best-job-sites-for-developers) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [Best Job Boards for Remote Work for Developers](https://www.wearedevelopers.com/magazine/290-best-job-boards-for-remote-work-for-developers)