> Markdown version of [/jobs/ext/1542404-it-analyst](https://www.wearedevelopers.com/jobs/ext/1542404-it-analyst). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Analyst - **Company:** Spectrum IT Recruitment - **Location:** Birmingham, UK - **Salary:** £28,000.0 - £32,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Business Software, System Configuration, Networking Basics, Windows Desktop, Computer Equipment, Information Technology - **Published:** July 15, 2026 - **Apply:** https://www.totaljobs.com/job/it-analyst/spectrum-it-recruitment-limited-job107693082 ## About the Role We're looking for someone who enjoys solving problems and takes pride in delivering a great service. You'll ideally have experience with: * Windows desktop operating systems. * Microsoft 365 installation and configuration. * Active Directory. * PC hardware support. * Basic networking concepts. * Mobile device support. * Providing excellent customer service in a busy support environment. Just as important is your approach. You'll be someone who stays calm under pressure, communicates clearly, takes ownership of issues and enjoys helping people. ## Description If you're in IT support and want to be part of a team that's being built from the ground up rather than simply inheriting old processes, this role is worth a look. This is an IT Support Analyst position with a well-established UK transport and logistics business that's investing heavily in its internal IT function following a recent acquisition., Good IT support isn't just about fixing problems. It's about making sure nearly a thousand people can do their jobs without technology getting in the way. The business is one of the UK's largest rail freight operators, Following a recent acquisition, they're investing in a stronger internal IT function and building a team that can support the next stage of the business. This is an opportunity to join that team from the beginning. You'll be supporting colleagues across multiple locations, solving day-to-day technical issues, maintaining core IT systems and helping create a more responsive, reliable service for the business. If you enjoy variety, taking ownership of problems and making life easier for end users, you'll find plenty to get involved in. What you'll be doing You'll be the first point of contact for IT support, providing first and second line support across a broad range of technologies and users. Your work will include: * Resolving IT incidents and service requests from end users. * Installing, configuring and supporting Windows devices, Microsoft 365 and business applications. * Supporting Active Directory administration. * Maintaining desktops, laptops, mobile devices and associated hardware. * Carrying out daily system health checks and monitoring backups. * Escalating more complex issues where appropriate and seeing them through to resolution. * Maintaining technical documentation. * Supporting IT projects as the team continues to grow. * Visiting other company sites when required. * Taking part in a one week in four on-call rota, with a fixed additional payment. ## Related Videos - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Fake or News: Translating Dog Barks, Notepad Gets an Upgrade and Michelin-Star Robots - Paul Tregoing](https://www.wearedevelopers.com/videos/1802-fake-or-news-translating-dog-barks-notepad-gets-an-upgrade-and-michelin-star-robots-paul-tregoing) - [Blazor Unleashed: The Future of .NET Web Development](https://www.wearedevelopers.com/videos/1564-blazor-unleashed-the-future-of-net-web-development) - [MCP Mashups: How AI Agents are Reviving the Programmable Web](https://www.wearedevelopers.com/videos/1392-mcp-mashups-how-ai-agents-are-reviving-the-programmable-web) - [Developer Tools for Microsoft Azure](https://www.wearedevelopers.com/videos/450-developer-tools-for-microsoft-azure) - [How Lufthansa Industry Solutions is preparing for the Quantum Age! ](https://www.wearedevelopers.com/videos/1443-how-lufthansa-industry-solutions-is-preparing-for-the-quantum-age) ## Related Articles - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [Data Analyst Salary in the UK](https://www.wearedevelopers.com/magazine/278-data-analyst-salary-in-the-uk) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023)