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# IT Support Specialist - MAC whizzes needed

- **Company:** TIGER RECRUITMENT LTD.
- **Location:** London, UK
- **Experience:** Starter
- **Salary:** £78,000.0 - £91,000.0
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, Macintosh Computers, Apple Mac Systems, Software as a Service, Collaborative Software, Dynamic Host Configuration Protocol, Domain Name System (DNS), Networking Basics, Single Sign-On, Wide Area Networks, Wi-Fi Technology, Enterprise Software Applications, Okta, Peripherals, Information Technology, Laptops
- **Published:** July 25, 2026
- **Apply:** https://www.secsinthecity.co.uk/job/4252220/it-support-specialist-mac-whizzes-needed-/

## About the Role

* 1-2 years of IT experience in a customer-facing support role
 * Skilled in supporting both macOS and Windows
 * Experienced with Okta and/or other enterprise SaaS tools and systems (e.g., SSO, device management, collaboration platforms)
 * Strong understanding of networking fundamentals (WiFi, LAN, WAN, DHCP, DNS)
 * Analytical, resourceful, and solution-oriented with excellent troubleshooting skills
 * Personable, patient, and confident in helping non-technical colleagues
 * Able to manage multiple priorities and conversations simultaneously
 * Proactive, self-motivated, and comfortable taking ownership of issues

If you're looking for a fast-paced, hands-on IT role where you can make a real impact and work with cutting-edge technology, please do apply.

## Description

This client requires candidates who are confident with Mac computers and using Okta

An exciting opportunity to join a fast-growing, innovative tech company. You'll be at the heart of their London office, providing hands-on IT support and ensuring employees can work seamlessly every day.

This role is ideal for a proactive, personable IT professional who thrives in a fast-paced environment and enjoys solving technical challenges across hardware, software, networking, and collaboration tools.

WHAT YOU'LL DO:

 * Provide high-touch IT support to employees, troubleshooting hardware, software, networking, and A/V issues
 * Install, configure, and maintain laptops, peripherals, and collaboration tools
 * Manage SaaS access requests and administer core platforms, including SSO, device management, and enterprise applications
 * Document IT policies, troubleshooting guides, and user instructions to enhance self-service support
 * Identify recurring issues and recommend process or automation improvements
 * Contribute to IT projects from research through implementation
 * Build trust with senior and non-technical stakeholders by simplifying complex IT concepts


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