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# 2nd Line Support Engineer

- **Company:** Gold Group
- **Location:** Brighton and Hove, UK
- **Experience:** Experienced
- **Salary:** £30,000.0 - £35,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Azure, Dynamic Host Configuration Protocol, Domain Name System (DNS), Microsoft Office, Microsoft Software, Windows Servers, Cloud Services, Wi-Fi Technology, Network Routers, Computer Network Technologies, Firewalls (Computer Science)
- **Published:** July 21, 2026
- **Apply:** https://www.goldgroup.co.uk/job/2nd-line-support-engineer-5970788/apply

## About the Role

Are you a talented IT professional looking for an exciting opportunity to showcase your skills? We are seeking a proactive and customer-focused 2nd Line Support Engineer to join our client's dynamic team at a leading IT managed service provider company., * Ability to work independently and as part of a team.

 * Exceptional customer service skills and engagement.
 * 1st Line Service desk experience
 * Experience of working with Microsoft technologies (incl. AD, Windows Server, DNS, DHCP, NPS)
 * Experience of working with network technologies (Firewall, Switches, Routers, Wi-Fi)
 * Experience in Cloud Solutions (Microsoft Office 365, Azure)

## Description

2nd Line Support Engineer Benefits:

 * Access to pool vehicles for work related activities
 * Located on the seafront by the Lady Bee Marina with nearby cafes and beach
 * 5 minutes from train station and bus routes
 * Large modern air-conditioned office
 * Friendly working environment with regular social events
 * High spec workstation setups including Nitro chairs
 * Training
 * Free drinks and snacks
 * Breakout area for pool, table tennis and air hockey.
 * Holiday entitlement increases based on length of service

Some of the main duties of the 2nd Line Support Engineer will include:

 * Manage multiple tickets and projects
 * Assisting technical support requests within the team
 * Keeping the IT documentation up to date
 * Meet and exceed SLAs
 * Ensure good communication to both customers and staff
 * Direct reporting and working closely with the senior management team.
 * This is an office based role. Some onsite works where required.
 * Occasional overtime offered


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