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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Communications Agent, AI Product Owner- Remote - **Company:** Wellabe Services Co - **Location:** Des Moines, IA, United States (Remote available) - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** Artificial Intelligence, Data Analysis, Information Systems, Performance Tuning, Software Product Management, Chatbots, Large Language Models, Generative AI, Information Technology - **Published:** May 22, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=f02126b3371cc12e ## About the Role Do you have experience in Vendor relationship building?, * Demonstrated ability to translate business needs into requirements, user stories, and acceptance criteria. * Strong analytical skills with the ability to define, monitor, and act on performance metrics. * Executive-ready communication skills (clear, concise, and data driven). * Familiarity with contact-center operations and metrics (FCR, AHT, transfer/escalation rates, CSAT/effort). * Working knowledge of identity verification, disclosures, and safe-guardrail design for automated interactions. * Bachelor's degree in a related field such as Business, Information Systems/MIS, Computer Science, Engineering, Data/Analytics, or a similar discipline. * Formal AI/ML coursework or certificates preferred. * Specific education in Generative AI / LLM fundamentals, Responsible AI / model risk / governance, and Data literacy (basic statistics, experimentation, KPI design) highly desirable. * 7+ years in product management, process automation, operations transformation, or related roles, including ownership of outcomes and KPIs. * Experience delivering customer-service technology in partnership with IT/platform teams (e.g., telephony, CRM, or core systems). * Experience working with risk/compliance stakeholders and operating within regulated environments. * Direct experience with conversational AI/IVA platforms, including call containment and escalation design preferred. * Experience managing vendors and shaping roadmaps to measurable business outcomes highly desirable. ## Description Wellabe is looking for a Communications Agent, AI Product Owner to join our team. This individual will own the end-to-end strategy, roadmap, delivery, and performance of AI-handled customer interactions (voice and digital), with priority focus on the Intelligent Virtual Assistant (IVA). Owns the AI Channel for customer, provider, and agent calls with full accountability for end-to-end performance of AI handled voice and digital customer interactions. Be successful in this role Someone in this role will: * Build a product strategy & roadmap: + Define and track KPIs including containment rate, first contact resolution, escalation rates, customer effort, and cost to serve. + Treat AI as an operational service channel with continuous improvement accountability. + Build and maintain a multi-year roadmap for AI enabled service automation. + Prioritize automation opportunities based on call volume, complexity, experience impact, and risk. + Focus on high impact use cases such as benefits, eligibility, claims status, payments, ID cards, and provider inquiries. * Backlog and Delivery Leadership: + Translate business needs into clear product requirements, user stories, and acceptance criteria. + Coordinate releases with IT and platform teams (telephony, CRM, core systems). + Establish phased rollouts, testing plans, and post release measurement to validate results. * Compliance & Risk Partnership: + Partner with Compliance and Legal to ensure AI interactions meet HIPAA, CMS, and state regulatory requirements. + Define approved language, disclosures, identity verification rules, and escalation triggers. + Own remediation and improvements when AI behavior does not meet standards. * Vendor and Platform Management: + Serve as the primary business owner in vendor engagements related to conversational AI and automation. + Direct vendor work toward outcomes aligned with Customer Success goals. + Evaluate new capabilities and enhancements based on business value and operational readiness. * Executive Communication: + Provide clear, data driven updates on AI performance, risks, and value delivered. + Communicate progress in terms of customer experience, expense management, and scalability. ## Related Videos - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [Chatbots are going to destroy infrastructures and your cloud bills](https://www.wearedevelopers.com/videos/1130-chatbots-are-going-to-destroy-infrastructures-and-your-cloud-bills) - [Data Science in Retail](https://www.wearedevelopers.com/videos/586-data-science-in-retail) - [Your imaginations is (no longer) the limit: how Generative AI empowers people to be creative](https://www.wearedevelopers.com/videos/741-your-imaginations-is-no-longer-the-limit-how-generative-ai-empowers-people-to-be-creative) - [Integrate your Cognitive Assistant with 3rd-party DBs and software](https://www.wearedevelopers.com/videos/249-integrate-your-cognitive-assistant-with-3rd-party-dbs-and-software) - [Testing AI Agents: Automated Evaluation for Chatbots & RAG Systems](https://www.wearedevelopers.com/videos/100300-testing-ai-agents-automated-evaluation-for-chatbots-rag-systems) ## Related Articles - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Navigating the AI Shift](https://www.wearedevelopers.com/magazine/629-navigating-the-ai-shift) - [How to Become an AI Engineer](https://www.wearedevelopers.com/magazine/331-how-to-become-an-ai-engineer) - [What Industries Outside of AI Are Hiring The Most AI Experts?](https://www.wearedevelopers.com/magazine/98-what-industries-outside-of-ai-are-hiring-the-most-ai-experts) - [WWC24 Talk - Scott Hanselman - AI: Superhero or Supervillain?](https://www.wearedevelopers.com/magazine/469-wwc24-talk-scott-hanselman-ai-superhero-or-supervillain) - [From Prototype to Production: Build AI Agents with This Free 4-Course Learning Path](https://www.wearedevelopers.com/magazine/655-from-prototype-to-production-build-ai-agents-with-this-free-4-course-learning-path)