> Markdown version of [/jobs/ext/1544081-remote-assistive-technology-support-analyst](https://www.wearedevelopers.com/jobs/ext/1544081-remote-assistive-technology-support-analyst). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Remote Assistive Technology Support Analyst - **Company:** Merakey - **Location:** Whitemarsh Township, PA, United States (Remote available) - **Salary:** $47,840.0 - **Contract:** Permanent contract - **Skills:** Windows Remote Assistance, Wi-Fi Technology, EHR Systems, Tablet Computers - **Published:** July 8, 2026 - **Apply:** https://diversityjobs.com/main/sendform/8/8/28176/1/17515572?backUrl=%2Fcareer%2F17515572%2FRemote-Assistive-Technology-Support-Analyst-Pennsylvania-Lafayette-Hill ## About the Role * High school diploma or GED required. * Associate's or Bachelor's degree preferred. The ideal candidate will possess: * 2+ years experience in Intellectual and Developmental Disabilities (IDD) residential services, behavioral health, caregiving, or human services. * 1+ year lead, supervisor, or program coordination experience preferred. * Experience using technology platforms, EHR systems, or digital tools. * Experience troubleshooting devices or systems preferred. ## Description The Remote Assistive Technology Support Analystis a hybrid operations and technology role designed to support residential IDD homes through real-time remote assistance, onsite staff coaching/support, alert monitoring, and assistive technology support. This position serves as a remote resource for Direct Support Professionals (DSPs), and our Individuals, providing operational guidance, troubleshooting devices and systems, responding to alerts, and helping ensure continuity of care, safety, and service quality across assigned homes. This role blends the experience of a residential leader with the skills of a support analyst. Other duties include: * Serving as the remote point person during assigned shifts for multiple residential homes, providing operational support to Direct Support Professionals (DSPs), assisting with staffing communication, shift handoffs, and day-to-day operational questions. * Providing guidance during urgent or high-pressure situations, assessing needs, and escalating concerns to on-call leadership when appropriate while following established protocols. * Monitoring real-time alerts from remote support systems, including doors, motion sensors, environmental monitoring, and safety devices; assessing alerts, determining appropriate response actions, and coordinating follow-up with on-site staff. * Documenting incidents, alerts, interventions, outcomes, and response times accurately to support continuity of care and operational tracking. * Troubleshooting assistive technology and technical systems, including tablets, sensors, mobile devices, Wi-Fi connectivity, user logins, and applications. * Supporting the onboarding of new homes and users onto CareVia systems and assistive technology platforms while tracking recurring technical issues and escalating concerns to IT staff and vendors as needed. * Maintaining logs of alerts, interventions, and technical support activities; identifying patterns, trends, and operational opportunities to improve service delivery. * Participating in pilot reviews, workflow improvement efforts, and continuous improvement initiatives to enhance remote support processes and technology solutions. * Collaborating with internal teams while maintaining confidentiality and ensuring compliance with organizational policies, regulatory requirements, and best practices. ## Related Videos - [Autism in Tech](https://www.wearedevelopers.com/videos/427-autism-in-tech) - [Bitcoin SV: The Massively Scaled Blockchain to Meet Developer Needs](https://www.wearedevelopers.com/videos/20-bitcoin-sv-the-massively-scaled-blockchain-to-meet-developer-needs) - [Smart, Connected, Unexpected: The Wild Side of IoT and AI](https://www.wearedevelopers.com/videos/1113-smart-connected-unexpected-the-wild-side-of-iot-and-ai) - [Football for Good: Hackathon Finals - Live Pitches & Awards](https://www.wearedevelopers.com/videos/100330-football-for-good-hackathon-finals-live-pitches-awards) - [Metaverse, the workplace of the future - Holoportation, the next generation of communication](https://www.wearedevelopers.com/videos/1070-metaverse-the-workplace-of-the-future-holoportation-the-next-generation-of-communication) - [Prototyping with Hardware and the Web](https://www.wearedevelopers.com/videos/651-prototyping-with-hardware-and-the-web) ## Related Articles - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Best Job Boards for Remote Work for Developers](https://www.wearedevelopers.com/magazine/290-best-job-boards-for-remote-work-for-developers) - [Mastering Remote Work: Tips for Developers](https://www.wearedevelopers.com/magazine/558-mastering-remote-work-tips-for-developers) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [Find a Developer Job: 12 Best Job Sites For Developers](https://www.wearedevelopers.com/magazine/165-find-a-developer-job-12-best-job-sites-for-developers) - [Finding Jobs in Germany](https://www.wearedevelopers.com/magazine/375-finding-jobs-in-germany)