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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Partner Technical Delivery Engineer - **Company:** Highfive - **Location:** Austin, TX, United States - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** Artificial Intelligence, Learning Management Systems, Virtual Agents, Telco Cloud - **Published:** July 8, 2026 - **Apply:** https://boards.greenhouse.io/dialpad/jobs/8614468002 ## About the Role * 5+ years in a technical pre-sales, solutions engineering, partner enablement, or technical training role. * Strong hands-on experience with UCaaS, CCaaS, or cloud communications platforms - Dialpad product knowledge a plus. * Proven ability to teach and facilitate complex technical concepts to mixed-skill audiences. * Experience building and running lab environments for training or certification programs. * Excellent project management skills - you can run a multi-city event calendar without dropping a ball. * Comfortable owning outcomes: you track pipeline attribution, survey results, and certification completion, not just event attendance. * Strong executive presence and communication skills; experience presenting to partner leadership. * Willingness to travel ~50+% for in-person events across NA, EMEA, and ANZ. ## Description Dialpad's Channel Programs team is the engine behind our global partner ecosystem. We're looking for a Senior Partner Technical Engineer to own the technical enablement experience for Dialpad's partner network: designing and delivering hands-on workshops, building lab environments, certifying partners on our latest products, and driving the pipeline that flows from a well-trained partner base. This is a high-visibility, high-impact role at the intersection of technical depth and teaching. You'll work closely with Channel Sales, Channel SE, PSO, and Product teams to translate Dialpad's product roadmap into partner-ready training programs - from our CDP 2.0 certification tracks, Agentic AI boot camps, Global Lunch & Learns, and Global Summits. What you'll do * Own end-to-end delivery of technical workshops, boot camps, and summits across NA, EMEA, and ANZ. * Coordinate workshop staffing, instructor resources, and logistics for 20+ major events per year. * Manage marketing launch coordination and drive channel-driven attendance and registration for every event. * Lead the Lunch & Learn roadshow series, currently active across 18 NA cities. * Develop comprehensive lab guides with subject-matter experts across all product families. * Set up and maintain hands-on lab environments used in live training events. * Create and maintain technical playbooks for each product family (Connect, CX, Agentic AI, Managed Services). * Own technical LMS content within Docebo, keeping certification material current with product releases. * Deliver Capstone certification grading and validation across all four CDP 2.0 tracks, plus bi-annual recertification. * Validate new product introductions (NPI) and coordinate content updates with SE teams. * Instrument event-to-pipeline attribution: measure ROI and training effectiveness per event and report results to leadership. * Support the goal of 100% Strategic Partner certification by the end of Q2 FY27 and 50 Agentic-certified partners by year-end. ## Related Videos - [Successful talent development: A joint journey of executives and talents](https://www.wearedevelopers.com/videos/1002-successful-talent-development-a-joint-journey-of-executives-and-talents) - [Edit Your Future: Queerverse Radical AI](https://www.wearedevelopers.com/videos/909-edit-your-future-queerverse-radical-ai) - [Opening the Mobile Space with CAMARA’s Network APIs - CAMARA Project](https://www.wearedevelopers.com/videos/1728-opening-the-mobile-space-with-camara-s-network-apis-camara-project) - [Guiding Agentic AI with Vue](https://www.wearedevelopers.com/videos/2033-guiding-agentic-ai-with-vue) - [Angstfreude - AI and Corporate Culture - The Thrill and the Threat](https://www.wearedevelopers.com/videos/100354-angstfreude-ai-and-corporate-culture-the-thrill-and-the-threat) - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) ## Related Articles - [Best US AI Conferences for CTOs in 2026: Build vs. Buy, Vendor Evaluation, and Peer Intelligence](https://www.wearedevelopers.com/magazine/736-best-us-ai-conferences-for-ctos-in-2026-build-vs-buy-vendor-evaluation-and-peer-intelligence) - [Why Attend a Developer Event in 2026?](https://www.wearedevelopers.com/magazine/688-why-attend-a-developer-event-in-2026) - [How to Turn Community Events Into a Powerful AI GTM Engine: The Daytona Playbook](https://www.wearedevelopers.com/magazine/732-how-to-turn-community-events-into-a-powerful-ai-gtm-engine-the-daytona-playbook) - [5 Reasons Why Attending Conferences in 2026 Matters More Than You Think](https://www.wearedevelopers.com/magazine/692-5-reasons-why-attending-conferences-in-2026-matters-more-than-you-think) - [IT Webinars for Programmers to Stay Updated](https://www.wearedevelopers.com/magazine/351-it-webinars-for-programmers-to-stay-updated) - [How Engineering Hubs Build Visibility at Developer Conferences like WeAreDevelopers World Congress](https://www.wearedevelopers.com/magazine/720-how-engineering-hubs-build-visibility-at-developer-conferences-like-wearedevelopers-world-congress)