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# Associate Technician, IT Services

- **Company:** American Airlines Inc
- **Location:** Charlotte, NC, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Software Applications, Wireless Broadband, Information Systems, Data Migration, Desktop Computing, Hard Disk Drives, Issue Tracking Systems, Virtual Private Networks (VPN), Remote Access Technology, Software Engineering, TCP/IP, User Environment Management, Peripherals, Information Technology, Laptops
- **Published:** July 3, 2026
- **Apply:** https://dejobs.org/x/x/8EBD01032E4148E8A6EC6DAB015CC16B/job/

## About the Role

* Associate / Bachelor Degree in Computer Science, Information Systems, or other related field or equivalent work experience/training
 * 3 years of demonstrable 'hands-on' IT work experience supporting and resolving diverse PC desktop software and hardware issues
 * Must have firsthand experience supporting desktop computers in a Windows/TCPIP environment

Preferred Qualifications- Education & Prior Job Experience

 * A+ certification
 * MCSE/MCP is a plus
 * Previous IT infrastructure experience in Airline/Airport environment

Skills, Licenses & Certifications

 * Overall knowledge of all Windows based operating systems including Windows 7
 * Familiarity with workflow and with ticketing systems
 * Knowledge of VPN connectivity and ability to troubleshoot issues
 * Ability to work independently and perform in a collaborative, team based environment
 * Must be able to lift at least 30 lbs

## Description

* Responsible for assisting employees in all facets of end-user computing, which includes software/hardware installs, upgrades and overall maintenance of PC desktop/laptop systems and peripherals.

What you'll do

 * Configures, installs, monitors and maintains IT users' desktop software and hardware; supports mobile workforce
 * Provides consultation to IT users for all aspects of end-user computing and desktop-based LAN systems software
 * Responsible for end-to-end problem ownership, resolution and communication with employees
 * Provides on-site training to users
 * Resolves and close tickets/work orders supporting end-user desktops and peripherals
 * Responds to customer support issues escalated from the Helpdesk
 * Contributes to desktop projects (global installs/upgrades) as a project team member
 * Remotely diagnoses and resolves requests utilizing remote tools
 * Troubleshoots and collaborates with other departments to assist with infrastructure related issues
 * Documents customer interactions in incident management system including asset management
 * Recovers data from hard disk drives and/or perform data migration
 * Supports remote access for virtual private network connectivity as well as wireless/broadband connectivity for laptops
 * Installs and configures local and network based printers
 * Performs preventative maintenance
 * Works various shifts, holidays, on-call and travel as required
 * Follows management guidance, adhering to IT policy and procedure
 * Performs other duties as requested


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