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# IT Support / Second Level / Onsite

- **Company:** puro Personaldienstleistung GmbH
- **Location:** Landau in der Pfalz, Germany
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Issue Tracking Systems, Information Technology
- **Published:** July 15, 2026
- **Apply:** https://www.adzuna.de/details/5729754138

## About the Role

* Abgeschlossene Ausbildung im IT Bereich oder vergleichbare Qualifikationen
 * Mindestens 3 Jahre Berufserfahrung im IT Support Umfeld
 * Gute Kenntnisse im Umgang mit Windows Systemen und Microsoft Anwendungen
 * Erfahrung im Arbeiten mit Ticketsystemen und Supportprozessen
 * Strukturierte, selbstständige und serviceorientierte Arbeitsweise
 * Kommunikationsstärke in Deutsch C1

## Description

* Unterstützung der Mitarbeitenden bei Hard und Softwareproblemen
 * Durchführung von Fehlerdiagnosen und nachhaltiger Fehlerbehebung
 * Bearbeitung und Überwachung von Anfragen im Ticketsystem
 * Installation, Einrichtung und Konfiguration von Endgeräten und IT Systemen
 * Unterstützung im Bereich IT Administration und IT Projekte
 * Zusammenarbeit mit externen IT Dienstleistern und Supportpartnern
 * Dokumentation von Supportfällen und technischen Lösungen
 * Betreuung von Windows Clients, Microsoft Anwendungen und Peripheriegeräten


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