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# Support Analyst

- **Company:** Kerridge Commercial Systems
- **Location:** Nottingham, UK (Remote available)
- **Contract:** Permanent contract
- **Skills:** Software Applications, Databases, Crystal Reports (Reporting Software), Database Queries, Microsoft SQL Server, Sage Accounting, Tools for Reporting
- **Published:** July 31, 2026
- **Apply:** https://uk.indeed.com/viewjob?jk=02c95aad29b90c60

## About the Role

* Good IT skills with significant experience in a similar application support role
 * Knowledge of ERP or business IT systems
 * Experience of supporting applications with MS SQL databases, including script/query writing
 * Always display a "customer first" attitude
 * Ability to work under pressure in a fast-paced environment
 * Excellent communication skills, both written and verbal, to convey technical information in a clear and concise manner
 * Ability to troubleshoot effectively and strive for first time resolution of issues.

Desirable

 * Knowledge of Crystal Reports
 * Knowledge of Sage Accounting Solutions
 * Appreciation for all products and services in the Klipboard offering
 * Experience in the Rentals industry

## Description

* Working in a global team supporting Klipboard products as well as databases and reporting tools
 * Communicating via multiple media - phone, e-mail, chat
 * Creating documentation and delivering customer training where required
 * Hybrid role - 40% home and 60% office based, potential for limited travel to customer sites
 * Covering support hours between 8am and 10pm on a rota basis

Key Responsibilities:

 * Your responsibilities include but are not exclusive to:
 + Deliver a first-class service to our customers
o Answer questions and troubleshoot issues quickly and efficiently.
o Provision of high-quality updates to customers on a regular basis.
o Correctly set the customers' expectations.
o Deliver on promises

 + Take personal responsibility for every case ensuring a proactive approach to resolution and ensure all parties are kept updated
 + Proactive management of assigned cases
 + Maintain excellent quality of cases with detailed notes
 + Always display a positive and can-do attitude
 + Identify solutions and preventative measures to improve the customer's experience
 + Ensure all cases are progressed in line with Klipboard Rental SLA's.
 + Team Working: Proactively share knowledge, help during times of leave/absence, and share service improvement opportunities.
 + Be curious to change, evolve and develop in ways that help us better serve our customers.


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