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# Network Support Engineer

- **Company:** Node4 Ltd
- **Location:** Derby, UK
- **Contract:** Permanent contract
- **Skills:** Networking Hardware, Network Security, Network Routers, Network Support
- **Published:** July 31, 2026
- **Apply:** https://careers.node4.co.uk/jobs/8156999-network-support-engineer

## About the Role

* Experience in a network support or IT support role.
 * Understanding of LAN/WAN networking, routing, switching, firewalls, and network fundamentals.
 * Experience working in ticket-driven, SLA-focused environments.
 * Exposure to network platforms such as Cisco, Juniper, Fortinet, or similar.
 * Strong troubleshooting and analytical skills.
 * Good communication and teamwork capability.

## Description

* Provides reactive network support, focused on incident resolution and service restoration across customer environments.
 * Operates in a fast-paced, SLA-driven environment, taking ownership of incidents from diagnosis through to resolution.
 * Works under the guidance of Senior Engineers and Team Leader to deliver consistent, high-quality technical outcomes.
 * Contributes to stable, reliable service by resolving incidents effectively and maintaining high standards of ticket quality and communication.

Responsibilities

 * Diagnose and resolve network incidents and service requests, ensuring timely restoration of service.
 * Take ownership of incidents, maintaining clear updates, high-quality communication, and accurate documentation.
 * Manage tickets in line with SLA and operational standards, including prioritisation and progression.
 * Configure and troubleshoot network devices including routers, switches, firewalls, and wireless infrastructure.
 * Follow defined processes for incident, change, and escalation management.
 * Escalate issues appropriately with clear diagnostics, context, and impact.
 * Collaborate with Senior Engineers, Team Leader, and wider teams to support service restoration and resolution.


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