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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Technical Delivery Manager - Workday and People Systems - **Company:** Cambridge University Press & Assessment - **Location:** Cambridge, UK - **Experience:** Expert - **Salary:** £68,700.0 - £91,950.0 - **Contract:** Permanent contract - **Skills:** Agile Methodology, System Configuration, Data Governance, Identity and Access Management, Scrum Methodology, Workday Training, Workday HCM, Workday Security, Workday - **Published:** July 30, 2026 - **Apply:** https://uk.indeed.com/viewjob?jk=97aace537237e529 ## About the Role You will be an experienced technology leader with strong Workday expertise, a passion for service excellence, and a track record of leading high-performing teams. To be successful, you'll demonstrate: * Extensive knowledge of Workday and People Systems. * Workday HCM certification and at least one additional Workday certification. Strong knowledge of ITIL and Scrum frameworks. * At least five years' experience, or demonstrable experience, in technical and functional configuration of Workday. * Strong understanding of Workday security, access governance, data governance, audit readiness and data privacy. * Proven experience delivering solutions using agile methodologies. * Significant experience of incident management, change management and IT service management practices. * Experience leading and developing technical teams. * Proactive approach to continuous improvement and ensuring system health. * Excellent stakeholder management, communication and presentation skills. * Strong analytical, organisational and problem-solving skills. * Degree-level qualification or equivalent professional experience. If you meet the above minimum requirements, we encourage you to apply. Your application will be even stronger if you can also demonstrate the following desirable criteria: * ITIL certification. * Scrum Master or Agile certification. * Experience supporting additional Workday products and modules such as VNDLY. ## Description We are looking for an experienced Technical Delivery Manager - Workday and People Systems to lead the delivery, support, and continuous improvement of our critical HR technology platforms, the core of which is Workday. Working at the heart of our technology and people functions, you'll play a key role in ensuring our platforms are secure, reliable, and enable an exceptional colleague experience, As Technical Delivery Manager, you will lead a specialist team responsible for the delivery, support and governance of Workday and our wider People Systems landscape. You will combine strong technical expertise with delivery leadership, ensuring solutions are delivered effectively while maintaining high levels of service performance and platform security. Reporting to the Head of Colleague Solutions, you will manage a team of 6-8 colleagues and work closely with the Technical Solution Owner, People & Culture teams, Recruitment, Payroll and external partners to deliver business value through technology. Additional responsibilities and accountabilities include: * Manage the delivery of People Systems solutions using methodology, from User Story Refinement to deployment and live service support. * Managing and developing a skilled HR Solutions Delivery team, providing coaching, technical guidance and career development support. * Acting as a technical subject matter expert for Workday and People Systems, ensuring best-practice configuration and implementation approaches. * Managing third-party suppliers and implementation partners to ensure successful delivery outcomes. * Contributing to the People Systems roadmap and overseeing regular development and release cycles. * Ensuring all solutions meet quality, testing, architecture and service transition standards. * Leading specialist 2nd and 3rd line support services, ensuring service levels are consistently achieved or exceeded. * Driving ITIL-aligned service management practices, incident resolution and continuous improvement initiatives. * Owning security, access governance, data governance and audit readiness across supported platforms. * Building strong relationships across Technology and People & Culture teams to support organisational objectives. This position has been classified as a hybrid role, requiring the selected candidate to typically spend 40-60% of their time collaborating and connecting face-to-face at their dedicated location. Aside from our hybrid principles, other flexible working requests will be considered from the first day of employment, including other work arrangements should you require adjustments due to a disability or long-term health condition., We are a Disability Confident (DC) employer that is committed to equality and inclusion ensuring our recruitment process is accessible to all. The DC scheme's Offer of an Interview commitment applies to applicants who opt in, and disclose a disability or a long-term health condition, and who best meet the minimum criteria for the role. In instances where interviewing all qualifying candidates is not practicable and/or appropriate, we prioritise those who best meet the minimum criteria, as we would for applicants who do not have a disability or long-term health condition. ## Related Videos - [The HR Revolution: Breaking Free from Policies to People Experience](https://www.wearedevelopers.com/videos/1776-the-hr-revolution-breaking-free-from-policies-to-people-experience) - [Destigmatizing the Workplace: Building Real Inclusion](https://www.wearedevelopers.com/videos/1492-destigmatizing-the-workplace-building-real-inclusion) - [Data Governance in the Era of AI](https://www.wearedevelopers.com/videos/1622-data-governance-in-the-era-of-ai) - [Beyond the 9–5: Designing Work Around Humans](https://www.wearedevelopers.com/videos/1321-beyond-the-9-5-designing-work-around-humans) - [The Future of Employee Wellbeing: Benefits, Trust & Performance](https://www.wearedevelopers.com/videos/1808-the-future-of-employee-wellbeing-benefits-trust-performance) - [AI beyond the code: Master your organisational AI implementation.](https://www.wearedevelopers.com/videos/1248-ai-beyond-the-code-master-your-organisational-ai-implementation) ## Related Articles - [Should Tech Managers Be Developers First? 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