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# Help Desk Analyst

- **Company:** American Commercial Barge Line LLC
- **Location:** Louisville, KY, United States
- **Experience:** Starter
- **Contract:** Permanent contract
- **Skills:** Multitier Architecture, Information Systems, Issue Tracking Systems, Microsoft Office, Microsoft Operating Systems, Office Suite, Mobile Os, Computer Equipment
- **Published:** July 15, 2026
- **Apply:** https://diversityjobs.com/main/sendform/8/8/28176/1/17585688?backUrl=%2Fcareer%2F17585688%2FHelp-Desk-Analyst-Kentucky-Louisville

## About the Role

* High School Diploma/GED
 * Proficiency in office productivity software such as Microsoft Office 365
 * Skills in hardware and software support techniques with an understanding of desktop and laptop configurations
 * Excellent interpersonal and communication skills
 * Ability to project a positive, professional image in all dealings with both internal and external customers
 * Excellent customer service skills
 * Be able to perform the essential functions of the job in a normal office environment or shipyard facility
 * Ability to lift 30-40 lbs
 * Work an on-call rotation every 4-5 weeks.
 * Travel as required (onboard vessels and facilities)

Even better if you have...

 * A Bachelor's degree
 * 0-3 years of experience in the Information Systems field
 * A-Plus certification
 * Proficiency in troubleshooting Microsoft operating systems and mobile operating systems

## Description

* Deliver exceptional service as the face of IT Support & initial point of contact for the ACBL's Service Desk.
 * Provides Tier 1 end-user consulting, trouble-shooting, and problem-solving support for personal computer hardware/software supported products and network-related technologies.
 * Escalate unresolved issues to Tier II or Tier III support as needed.
 * Assist with inventory control, knowledge base articles publications, and the creation and assignment of support tickets.
 * Log all support interactions and resolutions in the ticketing system.
 * Follow-up with users to ensure issues are resolved satisfactorily.
 * Performs all other duties as assigned.


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