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# Service Design & Transition Analyst

- **Company:** ETeam Inc
- **Location:** Manchester, UK
- **Salary:** £98,800.0
- **Contract:** Temporary contract
- **Skills:** Information Technology Operations, Service Design, Information Technology
- **Published:** July 3, 2026
- **Apply:** https://www.careerboard.com/pt/en/find-jobs-in-United-Kingdom/-68FADAF89DC4DCD148/

## About the Role

* Experience in Service Transition, Service Design, Service Management, or IT Operations.
 * Good understanding of ITIL practices; ITIL Foundation desirable.
 * Experience supporting new or changed IT services into BAU.
 * Strong planning, coordination, documentation, and stakeholder management skills.
 * Understanding of change, release, go-live readiness, and early life support.
 * Ability to translate technical information into clear business language.
 * Experience working in project or change delivery environments.
 * Financial services or regulated environment experience desirable.

## Description

* Support Service Design and Transition activities across projects and change initiatives.
 * Work with Delivery Leads, Product Owners, Service Owners, operational teams, and suppliers to confirm service readiness requirements.
 * Prepare and maintain Service Design Packs, transition checklists, readiness trackers, process documentation, and MI.
 * Support go-live readiness, Early Operational Support, warranty exit, and service acceptance activities.
 * Provide input into CAB, Go/No-Go, and service readiness forums where required.
 * Identify and track service risks, impacts, dependencies, and operational support gaps.
 * Coordinate actions across internal teams and third parties to help land change safely.
 * Support handover into BAU, ensuring support models, documentation, and operational processes are in place.
 * Maintain accurate reporting on transition deliverables, risks, issues, and actions.
 * Contribute to the continual improvement of Service Transition processes and lessons learned.


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