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# Helpdesk Technician

- **Company:** Prestige Nursing
- **Location:** Epsom, UK (Remote available)
- **Salary:** £27,000.0 - £30,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Microsoft Azure, Databases, Issue Tracking Systems, Microsoft Software, Windows Servers, Remote Access Technology, User Provisioning Software, Internet Protocol Telephony, ServiceNow IT Service Management, Microsoft InTune, User Accounts
- **Published:** July 4, 2026
- **Apply:** https://careers.prestige-nursing.co.uk/apply.php?JobID=56338

## About the Role

Essential

 * Able to work well in a team
 * Able to work independently when required
 * Good diagnostic thought processes
 * A keen desire to learn

Desirable

 * Some hands-on experience of IT ticketing systems
 * Some hands-on Active Directory and Microsoft Azure/inTune
 * Some hands-on experience working with Microsoft Technologies such as Windows 10 & 11, Windows
 * Server 2012 R2 and/or above, Microsoft 365
 * Experience of VOIP systems

Competencies & Behaviours

 * Punctuality
 * Strong communication skills
 * Willingness to learn
 * Friendly and polite
 * Ability to problem solve

## Description

At Prestige Nursing & Care we pride ourselves on our ability to provide specialist Homecare Services for

individuals of all ages living within their own homes. We are committed to ensuring each individual receives a

person centred, professional service through our local teams of professional carers and registered nurses.

The Helpdesk Technician will be responsible for providing remote support to our clients via our ticketing system

and via phone, Teams and remote access software where necessary. Maintaining our IT assets database. Setting

up new user accounts and provisioning IT equipment in line with our build policies. Deprovisioning leavers and

assisting with more complex problems and projects when applicable. Assisting in the networking and

equipment setup of our growing network of branches.

Key Relationships

Branch Staff, Support Centre Staff and Franchise Directors.

Main Responsibilities

 * Provide first Line Helpdesk support via phone, email, and remote access software
 * Troubleshoot, diagnose problems, implement corrective action and/or escalate to other technical resources as appropriate and in line with agreed processes
 * Support customers through the problem-solving process
 * Administration of users account and credentials
 * Daily operational checks
 * Manage and maintain accurate records
 * Client machine builds
 * Ordering equipment
 * Assisting in overseeing asset database
 * On-site support when required

Accountabilities

 * Maintaining a high level of customer service
 * Communicating with the rest of the IT department and escalating issues
 * Recording accurate records and dealing with all tasks in a timely manner


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