> Markdown version of [/jobs/ext/1556787-helpdesk-coordinator](https://www.wearedevelopers.com/jobs/ext/1556787-helpdesk-coordinator). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Helpdesk Coordinator - **Company:** kpm media ltd - **Location:** Glasgow, UK - **Salary:** £20,000.0 - £29,999.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Data Logging - **Published:** July 9, 2026 - **Apply:** https://www.jobs.fmj.co.uk/careers/62543/Director-Property-Workplace-Greater-London ## About the Role Essential - Previous experience of working on a helpdesk or similar fast paced environment Experience of working to strict SLAs & KPIs Previous experience of planning / scheduling for a mobile workforce desirable Excellent Customer Service Skills Good attention to detail including a high level of accuracy Experience of working in a fast-paced environment Experience with Microsoft packages Ability to prioritise effectively Strong communicator with good literacy and numeracy skills Excellent organisational and communication skills * Strong administrative and analytical skills * The Person Ability to plan and priorities own workload to deadlines Ability to work under pressure and on your own initiative Demonstrate excellent customer service To be able to communicate at all levels * Ability to use initiative whilst delivering a proactive Can-Do attitude If you are interested in a new challenge, please apply immediately ## Description Our client is currently seeking to employ a Helpdesk Coordinator to assist their established team with call handling, resource planning and compliance monitoring duties across our various client premises within the Facilities Services division. The Role Accurate and efficient logging reactive jobs via telephone and email Proactively Monitor and chase work orders progressions to completion within the required SLA Respond to Client queries and provide timely updates on job progressions Utilise internal reports to drive performance and meet contractual KPIs Generation of purchase orders for materials and subcontractor requirements Relevant administration tasks as required Plan, schedule and assign Planned Preventative Maintenance (PPM) and reactive work orders to mobile engineers within a specific geographical area Ensure all PPM and reactive work orders and scheduled efficiently minimising travel time * Ensure all PPMs are completed within the appropriate timescales Liaise with mobile engineers and contract manager to ensure efficient planning of work Escalate potential SLA failures in advance to optimise opportunity to avoid failure * Administration tasks as required by the business ## Related Videos - [Fake or News: Translating Dog Barks, Notepad Gets an Upgrade and Michelin-Star Robots - Paul Tregoing](https://www.wearedevelopers.com/videos/1802-fake-or-news-translating-dog-barks-notepad-gets-an-upgrade-and-michelin-star-robots-paul-tregoing) - [Crypto-secure Data Management with In-Database Blockchain](https://www.wearedevelopers.com/videos/632-crypto-secure-data-management-with-in-database-blockchain) - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [How Lufthansa Industry Solutions is preparing for the Quantum Age! ](https://www.wearedevelopers.com/videos/1443-how-lufthansa-industry-solutions-is-preparing-for-the-quantum-age) - [CountrPT: Startup Product Presentation](https://www.wearedevelopers.com/videos/1161-countrpt-startup-product-presentation) - [Build Delightful Mobile Experiences with Kotlin, Realm, and Atlas Device Sync](https://www.wearedevelopers.com/videos/694-build-delightful-mobile-experiences-with-kotlin-realm-and-atlas-device-sync) ## Related Articles - [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette) - [Data Analyst Salary in the UK](https://www.wearedevelopers.com/magazine/278-data-analyst-salary-in-the-uk) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [Starter Kit For Job Applications For Developers](https://www.wearedevelopers.com/magazine/7-starter-kit-for-job-applications-for-developers) - [Remote Work: Best Practices for Developers](https://www.wearedevelopers.com/magazine/315-remote-work-best-practices-for-developers)