> Markdown version of [/jobs/ext/1556853-senior-problem-manager](https://www.wearedevelopers.com/jobs/ext/1556853-senior-problem-manager). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Senior Problem Manager

- **Company:** Henderson Scott
- **Location:** Milton Keynes, UK
- **Experience:** Expert
- **Contract:** Temporary contract
- **Skills:** SC Clearance, Information Technology
- **Published:** July 6, 2026
- **Apply:** https://www.careerboard.com/pt/en/find-jobs-in-United-Kingdom/-5996B2679CAEFB8E8C/

## About the Role

* Strong technical background with experience of leading or enabling a problem management function within central government/public sector organisations.
 * Practical experience of problem management and ability to take ownership, initiative and responsibility for driving issues through to resolution.
 * Experience of incident management
 * Experience of continual service improvement
 * Ability to work effectively across teams and communities with stakeholders at all levels, including senior management
 * ITIL Foundation qualification

## Description

We are working with a central government client who are looking for a Senior Problem Manager to join their Service Management Teams.

Due to the nature of the team and the work involved, candidates who hold active SC clearance will be preferred.

Flexbiility to work Hybrid with 2-3 days onsite is also expected.

What you'll focus on:

 * Providing expert escalation support for product teams on root cause analysis and resolution of emerging and recurring problems.
 * Managing and prioritising a backlog of problems and known errors in line with business needs.
 * Overseeing and improving problem management processes, reporting and management information.
 * Driving continual service improvement by working with teams to enhance user experience and the efficiency of IT services.


## Related Videos

- [Why Your Best Mediors Never Become Seniors (And How to Fix It)](https://www.wearedevelopers.com/videos/2108-why-your-best-mediors-never-become-seniors-and-how-to-fix-it)
- [Enabling intelligent logistics automation: home-grown Industrial IoT platform at Austrian Post](https://www.wearedevelopers.com/videos/2018-enabling-intelligent-logistics-automation-home-grown-industrial-iot-platform-at-austrian-post)
- [Hosting a modern justice system](https://www.wearedevelopers.com/videos/332-hosting-a-modern-justice-system)
- [It's not easy being green](https://www.wearedevelopers.com/videos/558-it-s-not-easy-being-green)
- [SRE Methods In an Agency Environment](https://www.wearedevelopers.com/videos/348-sre-methods-in-an-agency-environment)
- [Opening Keynote: Civic Coding, A Framework for Democratic Tech](https://www.wearedevelopers.com/videos/963-opening-keynote-civic-coding-a-framework-for-democratic-tech)

## Related Articles

- [From developer to manager – what does it take to become an engineering manager?](https://www.wearedevelopers.com/magazine/42-from-developer-to-manager-what-does-it-take-to-become-an-engineering-manager)
- [Should Tech Managers Be Developers First? Pros and Cons](https://www.wearedevelopers.com/magazine/327-should-tech-managers-be-developers-first-pros-and-cons)
- [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers)
- [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023)
- [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated)
- [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again)