> Markdown version of [/jobs/ext/1558949-3rd-level-supporter-mit-it-affinitat](https://www.wearedevelopers.com/jobs/ext/1558949-3rd-level-supporter-mit-it-affinitat). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

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# 3rd Level Supporter mit IT-Affinität

- **Company:** DIS AG
- **Location:** Saarbrücken, Germany (Remote available)
- **Salary:** €55,000.0 - €65,000.0
- **Contract:** Permanent contract
- **Skills:** Network Architecture, Information Technology, Operational Systems
- **Published:** July 19, 2026
- **Apply:** https://www.adzuna.de/details/5803014880

## About the Role

* Abgeschlossenes Studium in Informatik oder vergleichbare Qualifikation

Mehrjährige Erfahrung im IT-Support, insbesondere im 2nd oder 3rd Level
Fundierte Kenntnisse in Fehlerdiagnose und -behebung auf fortgeschrittenem Niveau
Expertise in Betriebssystemen, Servertechnologien und Netzwerkinfrastrukturen
Teamfähigkeit und exzellente Problemlösungsfähigkeiten
Kommunikationsstärke und Kundenorientierung

## Description

* Unterstützung des 2nd Level Supports bei komplexen IT-Problemen

Durchführung tiefgehender Analysen und Diagnosen bei IT-Herausforderungen
Erstellung detaillierter Dokumentationen zu Lösungsansätzen und Arbeitsprozessen
Implementierung von Systemverbesserungen und Optimierungen
Schulung und Coaching der 1st und 2nd Level Support Teams
Zusammenarbeit mit Fachabteilungen und externen Dienstleistern zur Lösung technischer Probleme


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