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# IT Support Specialist (L2)

- **Company:** Axians Ei
- **Location:** Darmstadt, Germany
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Microsoft InTune
- **Published:** July 3, 2026
- **Apply:** https://de.indeed.com/viewjob?jk=ef845c2e353a157a

## About the Role

* 4 to 6 years of IT support experience
 * Advanced troubleshooting skills (Windows, Microsoft 365)
 * Knowledge of Intune / Endpoint management
 * Understanding of ITIL processes

Miscellaneous

 * EU citizenship is required;
 * C1/C2 English is required.

## Description

* Take ownership of complex, escalated incidents, applying advanced troubleshooting to deliver reliable, lasting solutions
 * Conduct root cause analysis to identify underlying issues and prevent recurring problems
 * Act as a technical reference point for the L1 team, supporting their growth and strengthening the overall service
 * Contribute to and continuously improve the knowledge base, turning hands-on experience into shared expertise
 * Collaborate across teams to ensure a seamless escalation path and consistent, high-quality user experience


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