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# Support Analyst

- **Company:** Enverus
- **Location:** Spain
- **Contract:** Permanent contract
- **Skills:** Application Programming Interfaces (APIs), Confluence, JIRA, Python (Programming Language), Salesforce.Com, File Transfer Protocol (FTP), Microsoft Power Automate, Office365, Grafana, Atlassian Tools, Databricks
- **Published:** July 6, 2026
- **Apply:** https://es.trabajo.org/oferta-5354-204414906b1fe45c9a74328f3927c60d

## About the Role

special assignments and projects in partnership with Senior Analysts and Managers. Competitive Candidate - Degree in Electrical Engineering or related field, or equivalent technical experience (preferred) - 2+ years of experience in application support roles or similar client-facing positions - Background in renewable energy project design or geospatial analysis, including tools such as Google Earth Engine, GIS platforms, or solar siting software (preferred) - Proficient in task and project management - Understanding of Python, FTP, and API fundamentals - Ability to work independently with a "Figure It Out" mindset - Proficient in English - General understanding of the power and electric markets, including congestion, its drivers, and impacts (preferred) - Experience in Power and Renewables (Solar, Wind, Utilities, Grid, or the general energy space) (preferred) - Experience with CRM platforms (e.g., Salesforce) and Atlassian tools (e.g., Jira, Confluence)
(preferred) - Grafana and/or Databricks experience (preferred) - Experience with Power Automate (preferred) - Proficiency with Microsoft 365 Suite (preferred) - Certifications such as ITIL, CompTIA+ (preferred) Physical Demands - Ability to sit for long periods, work on a computer with repetitive motions, and utilize devices typically in an office environment. Travel Requirements 0% or as required for company needs. J-18808-Ljbffr

## Description

shift, including rotating holiday support. - Educate customers to help them gain value from our suite of products and drive high customer satisfaction. - Advocate for customer needs by sharing actionable feedback, escalating product issues with key details, and anticipating next steps. - Provide timely updates to customers on unresolved issues. - Investigate advanced technical issues and collaborate with team members or stakeholders to identify solutions. - Gain a complete understanding of client requirements before providing solutions. - Collaborate with team members, contribute to team discussions, and ensure cases flow effectively to neighboring departments. - Follow department and company processes and procedures. - Maintain deep product and technical knowledge to ensure accurate, high-quality support. - Participate in cross-training to broaden skills and improve collaboration and customer outcomes. - Contribute to internal and external self-help documentation. - Support


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