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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # EUT Operations Engineer Support | S2 | Business Area | Triton Square, London - **Company:** Santander Bank - **Location:** London, UK - **Salary:** £44,400.0 - £66,600.0 - **Contract:** Permanent contract - **Skills:** Microsoft Excel, Microsoft Windows, Active Directory, Computer Programming, Dynamic Host Configuration Protocol, Desktop Computing, Linux, Domain Name System (DNS), Local Area Networks, Linux System Administration, Microsoft Office, Networking Basics, Networking Cables, Computer Network Technologies, Information Technology - **Published:** July 9, 2026 - **Apply:** https://santander.wd3.myworkdayjobs.com/SantanderCareers/job/London/EUT-Operations-Engineer-Support---S2---Business-Area---Triton-Square--London_Req1592822 ## About the Role * Experience providing first-line IT support in a service desk or end-user technology environment. (Required) * Experience troubleshooting and resolving hardware, software, desktop, laptop, mobile device, and peripheral issues. (Required) * Experience managing end-user devices, including deployment, configuration, maintenance, updates, and lifecycle support. (Required) * Experience using IT Service Management (ITSM) tools to log, prioritise, and resolve incidents and service requests within SLAs. (Required) * Experience supporting Microsoft Office applications, particularly Microsoft Excel, and Windows/Linux environments integrated with Active Directory. (Required) * Working knowledge of basic networking concepts, including DHCP, DNS, and network cabling standards. (Required) * Demonstrated experience delivering excellent customer service, prioritising workloads, and resolving technical issues using great analytical and problem-solving skills. (Required) * Commitment to continuous learning and maintaining knowledge of emerging technologies, industry trends, and best practices. (Required) Education * Degree in computer science or other technical programme with exposure to programming, and or equivalent work experience. (Preferred) Languages * Spanish (Preferred) Hard Skills * Experience in IT incident and service request management using IT Service Management (ITSM) tools and processes. (Required) * Troubleshooting and support of Windows/Linux operating systems, Microsoft Office applications (particularly Excel), and end-user hardware. (Required) * End-user device deployment, configuration, maintenance, patching, and lifecycle management. (Required) * Knowledge of Active Directory integrated environments and user/device administration. (Required) * Understanding of core networking concepts, including DHCP, DNS, Local Area Networks (LAN), and connectivity troubleshooting. (Required) * Desktop computing installation, configuration, security compliance, and technical documentation. (Required) Soft Skills * Great customer service and communication skills, with the ability to explain technical information clearly to end users. (Required) * Analytical thinking and problem-solving skills to diagnose issues and identify effective solutions. (Required) * Excellent planning, organisation, and time management skills, with the ability to prioritise competing tasks. (Required) * High attention to detail and commitment to delivering accurate, high-quality work. (Required) * Takes ownership, demonstrates accountability, and proactively follows issues through to resolution. (Required) * Collaborative team player with the ability to build relationships, share knowledge, and contribute to continuous improvement. (Required), * All candidates must have the right to work in the UK to commence employment with Santander. ## Description Santander UK is looking for a EUT Operations Engineer Support based out of London, Triton Square. To deliver reliable, customer-focused end-user technology support that enables colleagues to work productively and securely. The role aspires to continuously improve technical capability, strengthen operational resilience, and contribute to efficient IT service delivery through effective incident resolution, proactive device management, and collaboration across teams. By embracing continuous learning, adopting best practices, and promoting a robust risk and security culture, the role supports service excellence while developing the skills and experience needed to take on increasingly complex technical challenges and contribute to the ongoing evolution of End User Technology services. We're shaping the way we work through innovation, cutting-edge technology, collaboration and the freedom to explore new ideas. To succeed in this role, you will be responsible for: * Provide first-line technical support by diagnosing and resolving hardware, software, mobile device, and peripheral issues. * Manage the deployment, configuration, maintenance, and lifecycle of end-user devices to ensure performance, reliability, and security. * Log, prioritise, and resolve incidents and service requests in line with agreed Service Level Agreements (SLAs). * Support user onboarding by configuring devices, providing guidance on IT systems, and promoting effective use of technology. * Install, configure, and support desktop computing solutions and associated end-user technologies. * Maintain accurate documentation of support activities, troubleshooting processes, and technical solutions. * Ensure compliance with security policies, standards, and regulatory requirements while helping to mitigate technology risks. * Collaborate with colleagues to improve service delivery, share knowledge, and contribute to continuous improvement initiatives. WHAT YOU'LL BRING Our people are our greatest strength. Every individual contributes unique perspectives that make us greater as a team and as an organisation. We're enabling teams to go beyond by valuing who they are and empowering what they bring. The following requirements represent the knowledge, skills, and abilities essential for success in this role. 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