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# IT Technician

- **Company:** Teacheroo
- **Location:** Edinburgh, UK
- **Salary:** £29,206.0 - £32,972.0
- **Contract:** Permanent contract
- **Skills:** Issue Tracking Systems, Microsoft Office, Networking Basics, Network Connections, Cloud Services, Remote Service Software, Enterprise Software Applications, Zendesk, Servicenow
- **Published:** July 3, 2026
- **Apply:** https://www.adzuna.co.uk/jobs/details/5786210785

## About the Role

Are you a technical expert with a strong problem-solving mindset? Do you excel in a collaborative environment that promotes innovation and growth? If so, we invite you to become a part of our dedicated IT Department at George Heriot's School., * A degree in a relevant discipline or HND/HNC level at minimum.

 * Proven experience in an IT helpdesk or technical support role.
 * Preferred qualifications such as CompTIA A+ or other relevant certifications.
 * Strong knowledge of Windows operating systems and familiarity with Microsoft Office Suite, email clients, and remote support tools.
 * Excellent general IT technical skills and a basic understanding of networking principles and troubleshooting.
 * Proficiency in using helpdesk ticketing systems like Zendesk, ServiceNow, or Freshdesk.
 * Ability to work both independently and as part of a team.
 * Forward-thinking with the ability to use your initiative.
 * Strong analytical and problem-solving abilities.
 * Commitment to high levels of customer satisfaction through effective communication and prompt issue resolution.
 * Willingness to undertake training and development in line with business requirements and growth.

## Description

As an IT Technician, you will report to the Infrastructure and Cloud Services Manager. Your day-to-day responsibilities will include diagnosing and resolving technical issues related to hardware, software, and network connectivity. You will manage your workload through our helpdesk ticketing system and support teaching and school staff with various software packages, including Microsoft Office 365. Additionally, you will handle the logistics of IT hardware, which may involve transporting and lifting equipment across the school campus.


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