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# Amazon Connect Technical Architect

- **Company:** Deloitte T.T.L.
- **Location:** Chicago, IL, United States
- **Experience:** Experienced
- **Salary:** $130,800.0 - $241,000.0
- **Contract:** Permanent contract
- **Skills:** Agile Methodology, Artificial Intelligence, Amazon Web Services, Cloud Computing, Customer Interaction Management (Software), Common Desktop Environments, IBM Rational Unified Process, Microsoft Office, Oracle (Applications), Scrum Methodology, Systems Development Life Cycle, Salesforce.Com, SAP (Applications), Software Engineering, Amazon Connect, Information Technology
- **Published:** May 21, 2026
- **Apply:** https://www.juju.com/job/00000000g18td8

## About the Role

Required:

 + Minimum of 8+ years of overall experience, to include a minimum of 5 years of enterprise, full-life cycle in Architecture in the professional IT/Software Development services industry

 + 5+ years project experience architecting, building, and supporting cloud-based solutions on AWS

 + Minimum 4 years of experience leading multiple project teams simultaneously on relevant engagement

 + Applicable cloud certification within AWS

 + Bachelor's Degree in Computer Science, Engineering or equivalent work experience

 + Ability to travel up to 50% on average, based on the work you do and the clients and industries/sectors you serve

 + Limited immigration sponsorship may be available

Preferred :

 + Experience leading Amazon Connect and other Contact Center as a Service (CCaaS) solution implementations, including integrations to common desktop applications such as Salesforce, SreviceNow, Oracle, or SAP.

 + Experience with contact center technology strategy, multi-channel routing, self-service applications, outbound campaign management, work force management, and artificial intelligence in customer service

 + Working knowledge and experience of MS Office applications and tools

 + Strong understanding of SDLC methodologies (Agile, SCRUM, RUP, other)

## Description

An Amazon Connect Technical Architect is responsible for the design of our Amazon Connect services, project management and delivery oversight of our onshore and offshore development teams. This role builds and manages teams, advises clients on best practices in AWS services, ensures quality on projects, and identifies new sales opportunities at existing clients.


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