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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Technical Support Analyst - **Company:** SSR Mining - **Location:** Cripple Creek, CO, United States - **Experience:** Experienced - **Salary:** $85,000.0 - $95,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Word, Microsoft Excel, Microsoft Windows, Active Directory, Apple Mac Systems, JIRA, Microsoft Outlook, Computer Networks, Data Centers, Data Security, Dynamic Host Configuration Protocol, Desktop Computing, Domain Name System (DNS), Issue Tracking Systems, Information Technology Operations, Virtual Private Networks (VPN), System Center Configuration Manager, Networking Basics, Microsoft PowerPoint, Remote Service Software, Microsoft SharePoint, TCP/IP, TeamViewer, User Environment Management, Office365, Microsoft InTune, Information Technology, Laptops, Zendesk, User Administration, Servicenow - **Published:** May 30, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=fc125f5e2585bb7e ## About the Role Do you have experience in macOS?, Do you have a Bachelor's degree?, * Bachelor's degree, technical certification, or equivalent experience in IT or related field. * 3-5 years of experience in a technical support or IT service role. * Self-motivated and proactive, with the ability to take initiative, contribute ideas, and lead small projects independently. * Strong commitment to customer service with the ability to communicate effectively, resolve issues promptly, and maintain a positive user experience. * Basic understanding of IT facilities and infrastructure, including: Data centers and communication rooms, Video conferencing systems, Access control systems, Copy/print services, HVAC/UPS systems, and Cabling. * Proven ability to resolve technical issues efficiently. * Familiarity with SLAs and performance metrics. * Excellent verbal and written communication skills across all organizational levels. * Understanding of company objectives and how IT supports business units and departments. * Strong interpersonal, team collaboration, and facilitation skills. * Effective organizational and project management capabilities. * Microsoft Intune & MDM: Device enrollment, policy management, troubleshooting, and support for Windows-based endpoints. * Windows OS & Mac OS: Installation, configuration, and support. * Microsoft 365 Suite: Outlook, Teams, Word, Excel, PowerPoint SharePoint. * Active Directory: User account management, group policies. * Networking Basics: TCP/IP, DNS, DHCP, VPN setup and troubleshooting. * Hardware Support: Desktops, laptops, printers, mobile devices, A/V equipment. * Remote Support Tools: Experience with tools like SCCM, TeamViewer, or similar. * Ticketing Systems: Familiarity with platforms like ServiceNow, Jira, or Zendesk. * ITIL Foundations: Understanding of incident, problem, and change management. * Security Awareness: Basic understanding of endpoint protection and data security practices. ## Description The Technical Support Analyst provides reliable and effective IT support services, ensuring consistent and high-quality end-user support. This role supports IT operations in alignment with established Service Level Agreements (SLAs) for assigned areas of responsibility. This position will be reporting to the IT Superintendent. Day to Day: * Deliver hands-on support for site IT infrastructure and end-user services, including troubleshooting and maintenance of: Desktop and laptop computers, Mobile devices and phones, Printers and peripheral devices, Audio/Visual equipment, Other related IT hardware. * Collaborate with Lead Technicians to ensure site-level IT environments-including voice/data networks, servers, and storage-are properly maintained and supported, especially in remote site locations. * Monitor and manage IT issues within assigned areas, taking ownership of resolution and driving issues to closure. * Coordinate with external service providers to support end-user services and perform proactive/preventative maintenance on IT infrastructure. * Maintain accurate tracking and documentation of end-user issues, ensuring timely resolution and closure. * Work closely with Infrastructure and Network teams to understand and support systems. * Support the implementation and compliance of IT processes related to service delivery and facilities. * Participate in regular IT service delivery meetings and contribute to continuous improvement initiatives. * Escalate high-severity or recurring issues to appropriate levels. * Ensure timely follow-up and communication with users and IT peers regarding service requests and tasks. * Participate in IT projects and initiatives as needed. ## Related Videos - [The AI Agent Path to Prod: Building for Reliability](https://www.wearedevelopers.com/videos/1523-the-ai-agent-path-to-prod-building-for-reliability) - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [Collaboration Quantified: Lessons from Open Source Developer Networks](https://www.wearedevelopers.com/videos/1422-collaboration-quantified-lessons-from-open-source-developer-networks) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [Integrate your Cognitive Assistant with 3rd-party DBs and software](https://www.wearedevelopers.com/videos/249-integrate-your-cognitive-assistant-with-3rd-party-dbs-and-software) ## Related Articles - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [What’s the Difference between a Junior, Mid, and Senior Developer?](https://www.wearedevelopers.com/magazine/238-what-s-the-difference-between-a-junior-mid-and-senior-developer) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [Quick guide: How to write a Software Developer CV](https://www.wearedevelopers.com/magazine/37-quick-guide-how-to-write-a-software-developer-cv)