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# Incident Manager

- **Company:** Insight Global
- **Location:** Lincolnshire, IL, United States
- **Experience:** Experienced
- **Salary:** $37,440.0 - $41,600.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, JIRA, Microsoft Azure, Dynamic Host Configuration Protocol, Linux, Domain Name System (DNS), Hyper-V, Internet Information Services (IIS), Virtual Private Networks (VPN), Windows Servers, Windows PowerShell, Microsoft SharePoint, Backup and Restore, Microsoft InTune, Deployment Automation, Performance Monitor, Servicenow, Vmware
- **Published:** July 9, 2026
- **Apply:** https://www.juju.com/job/00000000geqo2w

## About the Role

* 2+ years experience with End to End Incident Management

 * Major Incident Response & Escalation Leadership

 * Business Impact & Priority Assessment

 * ITIL Incident & Problem Management

 * Root Cause Analysis, Trend & Pattern Identification

 * SLA Governance & Service Performance Reporting

 * Cross Functional Coordination

 * Stakeholder & Executive Communication

 * Jira Service Management & ServiceNow

 * Microsoft 365 & Identity Operations

 * Active Directory & Entra ID

 * Endpoint & Device Compliance

Possible Technical Skills - Microsoft 365 | Exchange Online | Teams | SharePoint Online | Windows Server | Windows 10 & 11 | Microsoft Intune | Autopilot | Entra ID | Active Directory | Azure | VMware | Hyper-V | Linux | VPN | DNS | DHCP | IIS | PowerShell | Endpoint Security | Backup & Disaster Recovery | Jira Service Management | ServiceNow.

## Description

A client of Insight Global is looking to bring on an Incident Manager to join their team.

Resource will be responsible for reviewing tickets, triage, Possible resolution and handing the ticket to appropriate workgroup. This is SOP driven work.


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