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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT & Business Operations Specialist - **Company:** Plus - **Location:** Arlington, VA, United States (Remote available) - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Microsoft Windows, JIRA, Business Software, Microsoft Outlook, Information Technology Operations, Microsoft SharePoint, Reliability of Systems, Information Technology, Zendesk, Servicenow - **Published:** May 30, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=5a66e8ea05821d5a ## About the Role Do you have experience in Zendesk?, Do you have a Bachelor's degree?, * 2-3 years of help desk experience. * Bachelor's degree or equivalent technical certifications. * Proficiency with Microsoft 365 (Outlook, Teams, SharePoint, OneDrive, and related tools). * Experience with service ticket management systems (e.g., Jira, ServiceNow, Zendesk, or similar). * Meticulous attention to detail, strong organizational skills, and a positive, can-do attitude. * High level verbal and written communication skills, including the ability to explain technical concepts to non-technical audiences. * Comfortable working and communicating with individuals at all levels and with various vendors and contacts outside of the firm. * Ability to prioritize and meet deadlines while managing multiple concurrent requests and projects. * Ability to maintain the highest degree of confidentiality and discretion when handling sensitive information. * Work independently on IT projects with minimal supervision while remaining adaptable to environmental changes and communicating technical updates effectively across all organizational levels. ## Description PLUS Communications is based in Arlington, Virginia. PLUS Communications leads award-winning campaigns integrating public affairs, corporate communications, digital, advertising and media buying. PLUS means more! We are seeking an extremely motivated, self-starting specialist to provide technical support for a fast-paced work environment. Are you looking for: * A career supporting and optimizing IT systems, infrastructure, and business operations in a professional environment? * A role where you can apply your technical expertise to solve complex problems and make a direct impact on organizational efficiency and security? * An opportunity to take ownership of IT operations, lead technical initiatives, and expand your skillset and opportunities for professional development? Then look no further. PLUS Communications is looking for an IT & Business Operations Specialist to join our Operations team who is eager to take on meaningful work, grow their technical skill set, and contribute as a valued member of our team. As an IT & Business Operations Specialist, you will manage and optimize essential IT infrastructure and operations, overseeing technical support, systems administration, and business operations initiatives. You will maintain system reliability and security, provide strategic technical support to staff, and collaborate with leadership to identify and implement solutions that improve operational efficiency, * Provide technical assistance and support for incoming IT requests and IT support issues related to computer systems, software, hardware, and access to relevant business applications. * Lead IT orientation sessions for new employees and oversee the offboarding process for end-user assets and accounts. * Set up and support AV systems in conference rooms, including for client-level meetings. * Support special projects related to hardware and software enhancements and troubleshooting. * Act as the primary internal contact between PLUS and parent company IT team to address user needs and maintain IT compliance standards. * Provide ad hoc operational support across the organization as needed. ## Related Videos - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [Navigating the Corporate Jungle: Life as a Developer in a large Company](https://www.wearedevelopers.com/videos/621-navigating-the-corporate-jungle-life-as-a-developer-in-a-large-company) - [The AI Agent Path to Prod: Building for Reliability](https://www.wearedevelopers.com/videos/1523-the-ai-agent-path-to-prod-building-for-reliability) - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) - [Integrate your Cognitive Assistant with 3rd-party DBs and software](https://www.wearedevelopers.com/videos/249-integrate-your-cognitive-assistant-with-3rd-party-dbs-and-software) - [AI in Production: applied AI & enterprise use cases](https://www.wearedevelopers.com/videos/100130-ai-in-production-applied-ai-enterprise-use-cases) ## Related Articles - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [IT Salaries in Austria](https://www.wearedevelopers.com/magazine/286-it-salaries-in-austria) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette)