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# 1st Level IT-Support

- **Company:** Aitiva GmbH
- **Location:** Ismaning, Germany
- **Contract:** Permanent contract
- **Skills:** Active Directory, Systems Integration, Information Technology, User Administration
- **Published:** July 19, 2026
- **Apply:** https://www.adzuna.de/details/5330204708

## About the Role

* Erfolgreich abgeschlossene Ausbildung im IT-Bereich, z. B. zum Fachinformatiker Systemintegration oder eine vergleichbare Ausbildung / Qualifizierung
 * Ausgeprägte Kommunikationsfähigkeit
 * Lösungsorientiertes und analytisches Vorgehen bei Problembehebungen
 * Kundenorientierte Denk- und Arbeitsweise
 * Sehr gute Hardware- und Software-Kenntnisse
 * Gute Englischkenntnisse sind von Vorteil

## Description

* Sie sind erster Ansprechpartner für alle IT-relevanten Fragestellungen im Hard- und Softwarebereich
 * Annahme & Bearbeitung von Supportanfragen per Tel., Mail & Chat
 * Bearbeitung & Überpprüfung der Tickets im Ticketsystem
 * Sie unterstützen die User bei allen IT Fragen serviceorientiert per Telefon und Remote
 * Benutzerverwaltung in der Active Directory
 * Begleitung von internen IT-Projekten


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