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# IT-Mitarbeiter im Onsite Support

- **Company:** Central IT Services GmbH
- **Location:** Nürnberg, Germany
- **Contract:** Permanent contract
- **Skills:** Microsoft Office, Information Technology, Operational Systems
- **Published:** July 19, 2026
- **Apply:** https://www.adzuna.de/details/5346982523

## About the Role

* Eine abgeschlossene Ausbildung im IT-Bereich oder Berufserfahrung im Onsite-Support
 * IT-Affinität und die Fähigkeit im Team zu arbeiten
 * Kenntnisse im Umgang mit gängigen Betriebssystemen wie Windows10 oder Microsoft Office 365
 * Sehr gute Deutschkenntnisse in Wort und Schrift

## Description

* Du bist zuständig für die Annahme und Bearbeitung von eingehenden Störungsmeldungen im Hardware- und Softwarebereich Ticketsystem
 * Du kümmerst dich um die Priorisierung, Klassifizierung und Dokumentation der Störungen
 * Du bietest Erstlösungsansätze per remote Support und leitest nichtlösbare Probleme an die nachgelagerte Supporteinheit weiter
 * Du bist zuständig für die Pflege und Dokumentation der Wissensdatenbank


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