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# WO-002 Help Desk Representative

- **Company:** ENDURION LLC
- **Location:** Tampa, FL, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Apple Mac Systems, JIRA, Cloud Computing, Issue Tracking Systems, Remote Desktop Services, Information Technology, Servicenow
- **Published:** May 30, 2026
- **Apply:** https://www.clearancejobs.com/jobs/8944813/wo-002-help-desk-representative

## About the Role

The contractor shall provide personnel who meet one of the following requirements:

 * Bachelor's degree in Information Technology, Computer Science, or a related field; or
 * A minimum of three (3) years of professional experience in IT support.

Candidates must have demonstrated experience in the following areas:

 * Resolving Tier 1 and Tier 2 support tickets.
 * Assisting with enterprise device provisioning.
 * Maintaining IT asset tracking systems.
 * Supporting Microsoft Windows and macOS environments.
 * Using ticketing systems (JIRA, ServiceNow)., * Expertise in IT troubleshooting methodologies and ticketing system usage.
 * Working knowledge of JIRA, ServiceNow, and customer service best practices.
 * Proficiency in incident resolution and remote desktop support.
 * Strong end-user assistance and communication skills.
 * Ability to support cloud-based IT environments., * Bachelor's degree in a relevant field, or an equivalent combination of education and experience.
 * CompTIA A+ (Preferred, Not Required)
 * ITIL Foundation Certification (Preferred, Not Required)
 * Microsoft Certified: Modern Desktop Administrator Associate (Preferred, Not Required.

Clearance Requirement

 * No clearance required for off-site duty location.

## Description

The Help Desk Representative supports mission-critical objectives under the referenced work order by providing technical support for cloud-based and on-premises environments ensuring timely and effective resolution of IT-related issues. This role resolves support tickets, assists with device provisioning, and maintains IT asset tracking systems., * The Help Desk Representative is responsible for resolving Tier 1 and Tier 2 support tickets.

 * The position requires assisting with enterprise device provisioning and maintaining IT asset tracking systems.
 * Representatives will support Microsoft Windows, macOS, and cloud-based IT environments.
 * The role includes providing customer service and technical assistance to end users.


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