> Markdown version of [/jobs/ext/156327-sr-engineer-telephony](https://www.wearedevelopers.com/jobs/ext/156327-sr-engineer-telephony). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Sr Engineer, Telephony - **Company:** Ensemble RCM LLC - **Location:** Blue Ash, OH, United States (Remote available) - **Experience:** Expert - **Salary:** $92,400.0 - $138,600.0 - **Contract:** Permanent contract - **Skills:** VoIP, Network Security, Network Architecture, Routing, Network Protocols, Information Technology, Cisco - **Published:** May 30, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=e25a125e6c542089 ## About the Role Do you have experience in Voice over internet protocol (VoIP) configuration?, Do you have a Bachelor's degree?, * 5-7 years of experience * Bachelor's degree in Computer Science, Information Technology, Telecommunications, or related field (or equivalent experience). * Proven experience in designing, implementing, and managing Cisco UC and PCCE environments, including Call Manager, Unity Connection, Contact Center Enterprise, and related components. * Familiarity with Five9 Contact Center solution setup, configuration, and administration. * Cisco certifications such as CCNP Collaboration or CCIE Collaboration are highly desirable. * Strong understanding of VoIP protocols, SIP, RTP, and related telephony technologies * Proficiency in network protocols, routing, and switching relevant to telephony systems. * Solid troubleshooting skills to diagnose and resolve complex telephony issues * Experience in scripting and automation for telephony provisioning and management is a plus. * Excellent communication skills to interact effectively with technical and non-technical stakeholders. * Ability to work collaboratively in a team environment and adapt to changing priorities, This posting addresses state specific requirements to provide pay transparency. Compensation decisions consider many job-related factors, including but not limited to geographic location; knowledge; skills; relevant experience; education; licensure; internal equity; time in position. A candidate entry rate of pay does not typically fall at the minimum or maximum of the role's range. ## Description Telephony Engineer is responsible for in-depth expertise in managing Cisco Unified Communications (UC), Cisco Packaged Contact Center Enterprise (PCCE), and Five9 Contact Center solutions. As a Telephony Engineer, you will play a crucial role in designing, implementing, maintaining, and optimizing our telephony infrastructure to ensure seamless communication and exceptional customer experiences. Customer Obsession: Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations. Essential Job Functions: * Embracing New Ideas: Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation. * Striving for Excellence: Execute at a high level by demonstrating our "Best in KLAS" Ensemble Difference Principles and consistently delivering outstanding results. * Design, deploy, configure, and maintain Cisco UC, PCCE, and Five9 Contact Center solutions to meet business requirements. * Collaborate with cross-functional teams to gather telephony-related requirements and provide technical expertise during solution design and implementation phases. * Perform system upgrades, patches, and updates for all telephony platforms to ensure optimal performance, security, and compliance. * Monitor the telephony environment's health, troubleshoot issues, and provide timely resolution to minimize downtime and disruptions. * Proactively identify areas for improvement and propose enhancements to enhance system performance, scalability, and reliability. * Work closely with network and security teams to ensure telephony systems are integrated securely into the overall network infrastructure. * Conduct regular system audits and performance assessments, producing reports and recommendations for continuous improvements. * Provide technical support and guidance to end-users and other IT teams, addressing telephony-related queries and issues promptly. ## Related Videos - [How Cisco embraced a DevOps culture within its network engineering team](https://www.wearedevelopers.com/videos/99-how-cisco-embraced-a-devops-culture-within-its-network-engineering-team) - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [Creating a routing app with Google Maps API from scratch](https://www.wearedevelopers.com/videos/831-creating-a-routing-app-with-google-maps-api-from-scratch) - [Getting under the skin: The Social Engineering techniques](https://www.wearedevelopers.com/videos/38-getting-under-the-skin-the-social-engineering-techniques) - [Minimal infrastructure for Real‑Time Phone Agents: transcripts in, responses out](https://www.wearedevelopers.com/videos/1736-minimal-infrastructure-for-real-time-phone-agents-transcripts-in-responses-out) - [A Technical Introduction to Bitcoin's 2nd Layer- The Lightning Network](https://www.wearedevelopers.com/videos/15-a-technical-introduction-to-bitcoin-s-2nd-layer-the-lightning-network) ## Related Articles - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [How Much Does a Software Engineer Make? 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