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# Technicien Helpdesk (H/F)

- **Company:** Manpower France S.A.S.
- **Location:** Écouflant, France
- **Experience:** Starter
- **Contract:** Contract
- **Skills:** Microsoft Windows, Microsoft Office
- **Published:** July 16, 2026
- **Apply:** https://www.manpower.fr/offers/details/1101464553

## About the Role

Vous êtes diplômé(e) d'une formation en informatique ou justifiez d'une première expérience réussie en support informatique.
Vous vous reconnaissez dans les qualités suivantes :

 - Expérience en support utilisateur/helpdesk
 - Maîtrise Windows & Office 365
 - Rigueur, curiosité, sens du service, esprit d'équipe

## Description

Vous rejoignez un centre de services pour accompagner les utilisateurs dans la résolution de leurs incidents et demandes informatiques.
Au quotidien, vous serez amené(e) à :
@ Répondre aux sollicitations téléphoniques et emails selon les procédures établies
@ Traiter les incidents & demandes sur un environnement bureautique
@ Participer à la création et mise à jour des procédures
@ Informer et accompagner les utilisateurs
@ Gérer les escalades vers les supports de niveau supérieur


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