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# Technicien Support Helpdesk (H/F)

- **Company:** METALINE SERVICES
- **Location:** Clermont-Ferrand, France
- **Experience:** Starter
- **Contract:** Permanent contract
- **Skills:** Active Directory, JIRA, Virtual Private Networks (VPN), Microsoft Office, System Center Configuration Manager, Remote Desktop Services, TCP/IP, TeamViewer, Wide Area Networks, Gestionnaire Libre De Parc Informatique (GLPi), Servicenow
- **Published:** July 23, 2026
- **Apply:** https://nostalentsnosemplois.auvergnerhonealpes.fr/candidat/offres/offre-d-emploi-technicien-support-utilisateurs-helpdesk-h-f-clermont-ferrand-auvergne-rhone-alpes-cdi-16136915

## About the Role

Outils de ticketing : ServiceNow, GLPI, Jira (ou équivalent)
Annuaire : Active Directory
Messagerie : Office 365 / Exchange
Outils à distance : TeamViewer, AnyDesk, Remote Desktop
Réseau : notions TCP/IP, VPN, LAN/WAN
Aptitudes et Compétences Relationnelles
Sens du service et écoute
Bonne communication orale et écrite
Esprit d'équipe
Gestion du stress et des priorités
Expérience et formation
Bac / Bac+2 en informatique (BTS SIO, DUT, etc.) ou équivalent
1 à 3 ans en support helpdesk ou assistance utilisateurs

## Description

Prendre en charge les appels, mails et tickets via l'outil de gestion d'incidents
Qualifier et diagnostiquer les incidents techniques
Assister les utilisateurs à distance (TeamViewer, AnyDesk, SCCM, etc.)
Résoudre les incidents ou escalader aux équipes concernées
Enregistrer et suivre les tickets dans l'outil ITSM
Prioriser les demandes en fonction de leur criticité
Respecter les engagements de service (SLA)
Assurer un suivi jusqu'à la résolution complète
Mettre à jour la base de connaissances, Process de recrutement
Premier échange téléphonique avec un Responsable recrutement Metaline
Un Entretien Technique


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