> Markdown version of [/jobs/ext/156428-cloud-production-support-engineer](https://www.wearedevelopers.com/jobs/ext/156428-cloud-production-support-engineer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Cloud Production Support Engineer - **Company:** Ddc It Services, LLC - **Location:** Scottsdale, AZ, United States - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** Multitier Architecture, Agile Methodology, Amazon Web Services, Application Performance Management, ArcGIS (Software), Cloud Computing, Cloud Computing Security, Configuration Management, Software Documentation, Collaborative Software, Databases, Monitoring of Systems, Issue Tracking Systems, Linux System Administration, Log Analysis, Nagios, Software Vulnerability Management, Esri GIS (Software), Scripting, Enterprise Software Applications, Cloud Platform System, System Availability, Software Troubleshooting, Reliability of Systems, Containerization, Kubernetes, Information Technology, Atlassian Tools, Performance Monitor, Devsecops - **Published:** May 30, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=a7a71f52dad97343 ## About the Role Do you have experience in System performance monitoring?, * Active Secret clearance required. * Bachelor's degree in Information Technology, Computer Science, Engineering, or related field. Relevant experience may be substituted for education where appropriate. * 5+ years of experience supporting production IT systems, cloud-hosted applications, or enterprise software environments. * Experience supporting cloud environments such as AWS, including system monitoring, incident response, and operational troubleshooting. * Experience with Linux administration, scripting, and troubleshooting application or infrastructure issues in production environments. * Experience supporting CI/CD pipelines, deployments, release validation, and operational sustainment in an Agile/DevSecOps environment. * Familiarity with containerized environments and orchestration platforms such as Kubernetes. * Experience with ticketing, issue tracking, and collaboration tools such as Jira and Confluence. * Strong analytical, troubleshooting, documentation, and communication skills. * Ability to work effectively across cross-functional teams in a fast-paced DoD mission environment. Preferred * Experience supporting DoD cloud environments, including AWS Cloud One or similarly secured enterprise cloud platforms. * Experience supporting geospatial or Esri-based applications, including ArcGIS Enterprise or related technologies. * Familiarity with application performance monitoring, log aggregation, and automated alerting tools. * Experience with RMF, STIG compliance, vulnerability remediation, and secure system hardening practices. * Understanding of production support processes such as incident management, problem management, and change management. ## Description The Cloud Production Support Engineer will provide operational support, sustainment, troubleshooting, and release support for the GEOMAP platform in a secure cloud environment. This role is responsible for maintaining production stability, monitoring system health, resolving incidents, supporting deployments, and working across development, testing, database, and help desk teams to ensure reliable delivery of mission-critical geospatial capabilities to Air Force users. *This position is contingent based upon contract award.* Responsibilities * Provide production support for GEOMAP applications and services hosted in cloud environments. * Monitor application, infrastructure, and service performance to identify issues and maintain system availability. * Troubleshoot production incidents, perform root cause analysis, and implement corrective actions to prevent recurrence. * Support software releases, patches, upgrades, and hotfix deployments in coordination with DevSecOps and engineering teams. * Analyze logs, system alerts, ticket trends, and operational metrics to identify risks and recommend improvements. * Coordinate with Help Desk, software engineers, database engineers, testers, and government stakeholders to resolve operational issues. * Support Tier II/Tier III incident resolution and escalation activities for application, cloud, and environment-related issues. * Maintain system documentation, operational procedures, runbooks, and support records. * Assist with configuration management, environment validation, and release readiness activities. * Support compliance with security requirements, access controls, vulnerability remediation, and DevSecOps best practices. * Participate in continuous improvement efforts to enhance system reliability, operational efficiency, and user support outcomes. * Support troubleshooting across containerized services, cloud-hosted components, and integrated data workflows as needed. * Performs other related duties as assigned. ## Related Videos - [JavaScript? No. Java Scripts! - Scripting with Java](https://www.wearedevelopers.com/videos/2094-javascript-no-java-scripts-scripting-with-java) - [DevSecOps: Injecting Security into Mobile CI/CD Pipelines](https://www.wearedevelopers.com/videos/273-devsecops-injecting-security-into-mobile-ci-cd-pipelines) - [Remote Driving on Plant Grounds with State-of-the-Art Cloud Technologies](https://www.wearedevelopers.com/videos/251-remote-driving-on-plant-grounds-with-state-of-the-art-cloud-technologies) - [DevSecOps culture](https://www.wearedevelopers.com/videos/783-devsecops-culture) - [Intermediate Bitcoin Script](https://www.wearedevelopers.com/videos/25-intermediate-bitcoin-script) - [DevSecOps: Security in DevOps](https://www.wearedevelopers.com/videos/36-devsecops-security-in-devops) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [7 Cloud Computing Trends Coming in 2025 for Developers](https://www.wearedevelopers.com/magazine/412-7-cloud-computing-trends-coming-in-2025-for-developers) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers)