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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Coordinator, Technical Support Services - **Company:** Baylor College of Medicine - **Location:** Houston, TX, United States - **Experience:** Experienced - **Salary:** $52,109.0 - $61,304.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Macintosh Computers, Apple Mac Systems, Cisco Systems VPN Client, Computer Networks, Desktop Computing, Microsoft Office, SAP (Applications), Symantec Endpoint Protection, Symantec, Internet Protocol Telephony, Peripherals, Information Technology, Laptops, Cisco - **Published:** July 11, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=d4cd9f180efcb141 ## About the Role * High School diploma or GED. * Two years of relevant experience. Preferred Qualifications * Experience setting up phone systems using Teams and Cisco phones. Work Authorization Requirement: This position is not eligible for visa sponsorship. Candidates must be legally authorized to work in the United States at the time of application and throughout the duration of employment. ## Description The Coordinator, Technical Support Services serves as a highly trained, front-line representative for the Office of Information Technology (OIT), delivering innovative, world-class, customer support to a large and constantly changing organization. The Technical Support Services Coordinator identifies, diagnoses and resolves first-tier Desktop computer technical issues, and as necessary, escalates issues to more experienced team members, including the senior, team lead and manager, and/or subject matter experts in other areas of OIT. Work performed by the analyst includes, but is not limited to on-site support in the installation and troubleshooting of Applications and Operating Systems, Computer network connectivity troubleshooting, and repair of hardware systems such as workstations (Macs and PCs), peripheral equipment such as printers, scanners, webcams and other connected peripherals. Support VoIP systems, including Cisco and Poly CCX 400 and 500 phones, troubleshoot Microsoft Teams soft client, headset and audio issues., * Resolves routine hardware related issues on Dell desktops and laptops, Lenovo desktops and laptops and iMac desktops and MAC notebooks. Completed peripheral testing and troubleshooting on devices like HP printers, HP and Kodak scanners, Logitech webcams and Dell speakers. * Troubleshoots software related issues on Windows 10 and Windows 11 Operating Systems on Dell and Lenovo desktops and laptops. Also troubleshoots MAC OS X instability issues. Installs Applications like Office 365, Cisco VPN, SAP, Symantec Endpoint Encryption, Symantec Endpoint Protection as well as resolve issues with those apps and others that are unique to Baylor. * Terminates Cat5e and Cat6a wall jacks, use toner and probe tools to properly identify and trace cables, support VoIP systems, including Cisco and Poly CCX 400 and 500 phones, troubleshoots Microsoft Teams soft client headset and audio issues. * Provides creative and thoughtful technical solutions using approved methods in accordance with established procedures and service levels. * Documents technical troubleshooting and resolution details. * Works with OIT leadership and other OIT staff to solicit and disseminate customer feedback. * Performs other job related duties as assigned. ## Related Videos - [How Cisco embraced a DevOps culture within its network engineering team](https://www.wearedevelopers.com/videos/99-how-cisco-embraced-a-devops-culture-within-its-network-engineering-team) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [Computer Vision from the Edge to the Cloud done easy](https://www.wearedevelopers.com/videos/263-computer-vision-from-the-edge-to-the-cloud-done-easy) - [Synthetic Insiders: The New AI Risk to Your Org](https://www.wearedevelopers.com/videos/100057-synthetic-insiders-the-new-ai-risk-to-your-org) - [Your Infrastructure Is Not a Playground: AI Agents for Infra Done Right](https://www.wearedevelopers.com/videos/2084-your-infrastructure-is-not-a-playground-ai-agents-for-infra-done-right) - [The Developer Workstation Blind Spot: Why Your Security Stack Can't See What Matters Most](https://www.wearedevelopers.com/videos/100254-the-developer-workstation-blind-spot-why-your-security-stack-can-t-see-what-matters-most) ## Related Articles - [Best Companies to Work For in Berlin: Top 14 Companies in 2023 ](https://www.wearedevelopers.com/magazine/188-best-companies-to-work-for-in-berlin-top-14-companies-in-2023) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [Best Companies to Work For in Germany: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/33-best-companies-to-work-for-in-germany-top-25-companies-in-2023) - [Starter Kit For Job Applications For Developers](https://www.wearedevelopers.com/magazine/7-starter-kit-for-job-applications-for-developers)