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# User support Specialist

- **Company:** Stella Contracting, Inc
- **Location:** Everett, WA, United States
- **Experience:** Experienced
- **Salary:** $52,000.0 - $83,200.0
- **Contract:** Permanent contract
- **Skills:** Apple Mac Systems, Business Software, Issue Tracking Systems, Microsoft Office, Information Technology
- **Published:** July 20, 2026
- **Apply:** https://www.careerjet.com/jobad/us58a193f05fb3b945c69e5c9cd5e3820d

## About the Role

Bachelor's degree in Computer Science, Information Technology, or a related field.

 - Minimum of 2 years of experience in a technical support role.
 - Strong knowledge of Windows and Mac operating systems, Microsoft Office Suite, and other common business applications.
 - Excellent problem-solving and communication skills.
 - Ability to work independently and in a team environment.
 - Customer service-oriented with a strong attention to detail.
Why Work for Us

## Description

As a User Support Specialist, you will be responsible for providing technical assistance and support to our employees for a variety of software and hardware issues. You will play a crucial role in ensuring our employees have the necessary tools and resources to perform their job duties efficiently. This is a full-time, permanent position with competitive benefits and opportunities for growth within the company., Provide technical support to employees for software and hardware issues, including troubleshooting, installation, and configuration.

 - Respond to user inquiries via phone, email, or in-person and resolve technical problems in a timely and professional manner.
 - Collaborate with the IT team to identify and implement solutions to recurring technical issues.
 - Maintain accurate records of technical support requests and resolutions in our ticketing system.
 - Assist in the development and implementation of training programs for new software or hardware systems.
 - Stay current with industry trends and advancements in technology to provide the best support to our employees.


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