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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Solutions Engineer - **Company:** LMT Technology Solutions - **Location:** Rochester, NY, United States - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** Application Lifecycle Management, Microsoft Azure, Backup Devices, Cyber Security, Dynamic Host Configuration Protocol, Domain Name System (DNS), Microsoft Exchange Server, Monitoring of Systems, Hyper-V, Microsoft Office, Microsoft SQL Server, Windows Servers, Cloud Services, Network Switches, Enterprise Software Applications, Sonicwall, Microsoft InTune, Network Server, Vmware - **Published:** July 7, 2026 - **Apply:** https://find.jobs/jobs-near-me/apply/ats-redirect/?id=2864432696-2 ## About the Role * Minimum five (5) years of experience supporting servers, workstations, printers and network switches * Experience servicing and troubleshooting: Microsoft Windows Server, Exchange Server, DNS, DHCP Server, SQL Server, and AD 365 user, mailbox, and SharePoint accounts Microsoft Hyper-V or ESXi hypervisors Microsoft Windows 10, 11 Microsoft Office Suite * Experience troubleshooting enterprise systems * Knowledge of VMWare and/or Hyper-V a plus * Ability to diagnose and prioritize client issues and properly manage client expectations * Demonstrated problem-solving skills and critical thinking ability * Strong documentation habits and process-driven mindset * Certifications: A+, MCP, MCSE, CCNA, and other related certifications a plus * Knowledge of ConnectWise a plus Additional Preferred Skills * Experience with enterprise backup solutions * Experience with SonicWall * Experience managing Microsoft Azure Cloud Computing Services * Experience supporting and administering Microsoft Intune, including device enrollment, policy deployment, application management, and endpoint troubleshooting. * Experience supporting cybersecurity solutions while identifying and escalating potential security threats ## Description At LMT Technology Solutions ( ), our mission is to help organizations thrive by ensuring their technology is secure, reliable, and aligned with their business objectives. We Lead, Manage, and Transform our clients' technology environments by delivering solutions that empower them to leverage technology with confidence, allowing them to focus on growing their business. As a trusted Managed Service Provider (MSP), we deliver comprehensive technology services, including managed IT, co-managed IT, professional services, cybersecurity, cloud solutions, and strategic consulting., If you're a dedicated IT professional who is passionate about delivering an exceptional client experience and helping organizations leverage technology to achieve their business goals, we'd love to hear from you! As an IT Solutions Engineer, you'll provide a combination of scheduled onsite support visits for your assigned clients and remote support for organizations across LMT's client base. Working as part of a collaborative team of experienced engineers, you'll deliver proactive maintenance and technical expertise while serving as a trusted technology partner to your assigned clients. You'll also act as a Level 2 escalation resource for our Service Desk, resolving complex technical issues and ensuring timely, effective solutions that keep our clients operating at their best., The IT Solutions Engineer will have the opportunity to work with diverse technologies and solve complex IT challenges for LMT clients. * Collaborate with the team to develop and implement IT solutions tailored to meet client needs * Provide on-site and remote technical support to clients, including troubleshooting hardware, software, and network-related issues * Conduct proactive system monitoring and preventive maintenance tasks * Accurately document all client interactions, activities, configurations, and resolutions in LMT's PSA platform * Ensure accurate client documentation by regularly reviewing and updating documentation * Regularly communicate with clients on the status and resolution of issues * Participate in the Level 2 support call queue * Respond to ticket escalations * Prioritize and manage multiple service requests while meeting established response and resolution goals (SLAs) * Stay current with emerging technologies through continuous learning and professional development., Primarily out of LMT's headquarters in Pittsford, NY, with travel to client locations throughout the Rochester region, as well as a scheduled weekly onsite visit to the Buffalo area. ## Related Videos - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [WebAssembly: The Next Frontier of Cloud Computing](https://www.wearedevelopers.com/videos/972-webassembly-the-next-frontier-of-cloud-computing) - [Generating code with Angular schematics](https://www.wearedevelopers.com/videos/129-generating-code-with-angular-schematics) - [Develop enterprise-ready applications for Microsoft Teams with Azure resources on modern web technologies](https://www.wearedevelopers.com/videos/187-develop-enterprise-ready-applications-for-microsoft-teams-with-azure-resources-on-modern-web-technologies) - [Developer Tools for Microsoft Azure](https://www.wearedevelopers.com/videos/450-developer-tools-for-microsoft-azure) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [Mastering Remote Work: Tips for Developers](https://www.wearedevelopers.com/magazine/558-mastering-remote-work-tips-for-developers) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk)