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# Technology Support Analyst (REQ02905)

- **Company:** Bield Housing and Care
- **Location:** Edinburgh, UK
- **Salary:** £28,435.0 - £31,419.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Data Analysis, Information Management, Microsoft Office, Cisco
- **Published:** July 10, 2026
- **Apply:** https://myjobscotland.gov.uk/adult-care/bield-housing-and-care/jobs/technology-support-analyst-req02905-480177

## About the Role

It is essential that you are an effective communicator with excellent analytical, data analysis and problem-solving skills. Previous experience of working on a Service Desk and in Microsoft Windows, Office and Server technologies is essential and you should have background knowledge in computer operations.
An ITIL Foundation Level qualification and a recognised IT qualification, e.g. Microsoft or Cisco would be desirable.
A current valid Driving Licence and access to roadworthy vehicle insured for business purposes is essential as you will be required to travel to other Bield locations across Scotland.

## Description

We are seeking to recruit a Technology Support Analyst to join our Technology and Information Management Teams in Edinburgh. This is an important role in our team with responsibility for delivering a high-quality IT user experience.
In this role you will be in direct contact with users via the Service Desk and work as a team to ensure the effective and efficient operation of the IT Service Desk using ITIL Best Practices.
As part of this role you will also ensure that Bield's investments in technology adhere to the IT Strategy, follow best practice and provide acceptable return on investment.
Hours of employment are 35 hours per week, organised over Monday to Friday 9am to 5pm.
The role is Edinburgh based with regular travel across Bield Sites.


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