> Markdown version of [/jobs/ext/1567064-senior-it-service-manager](https://www.wearedevelopers.com/jobs/ext/1567064-senior-it-service-manager). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Senior IT Service Manager

- **Company:** DWP Digital
- **Location:** Blackpool, UK (Remote available)
- **Experience:** Expert
- **Salary:** £12,876.0
- **Contract:** Permanent contract
- **Skills:** Control Objectives for Information and Related Technology (COBIT), Service Design
- **Published:** July 10, 2026
- **Apply:** https://www.totaljobs.com/job/senior-it-service-manager/dwp-digital-job107668638

## About the Role

* Proven track record as an experienced Service Management professional with a solid understanding of ITSM frameworks such as ITIL v4, COBIT or ISO20000.
 * Demonstrable experience of driving service improvement initiatives and embedding continuous improvement practices.
 * Experience measuring, analysing and assuring service performance against agreed targets, including SLAs, OLAs and XLAs.
 * Significant experience building and maintaining effective relationships with senior stakeholders and suppliers, managing competing priorities to achieve successful service outcomes.

You and your role

As a Senior IT Service Manager within our Mobile Services team, you'll play a key role in ensuring new products, features and enhancements are successfully transitioned into live service for more than 18,000 colleagues across DWP.

Working in a product-led environment, you'll act as the bridge between delivery teams, service operations, suppliers and stakeholders, ensuring service requirements are considered from the earliest stages of development. You'll lead service readiness, transition planning and go-live activities, helping to deliver secure, supportable and user-focused services.

Alongside service design and transition, you'll contribute to wider ITSM activities including change, incident and problem management, while driving continual improvement and operational excellence. Strong communication and stakeholder management skills will be essential as you bring teams together to deliver successful outcomes.



## Related Videos

- [What If We Designed Employee Experience Like a Customer Journey?](https://www.wearedevelopers.com/videos/1824-what-if-we-designed-employee-experience-like-a-customer-journey)
- [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone)
- [Migrating half a million users to a new payment service provider](https://www.wearedevelopers.com/videos/730-migrating-half-a-million-users-to-a-new-payment-service-provider)
- [Design as an algorithm, not as a feature](https://www.wearedevelopers.com/videos/471-design-as-an-algorithm-not-as-a-feature)
- [Hosting a modern justice system](https://www.wearedevelopers.com/videos/332-hosting-a-modern-justice-system)
- [Architecting API Security](https://www.wearedevelopers.com/videos/377-architecting-api-security)

## Related Articles

- [Mastering Remote Work: Tips for Developers](https://www.wearedevelopers.com/magazine/558-mastering-remote-work-tips-for-developers)
- [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk)
- [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023)
- [Should Tech Managers Be Developers First? Pros and Cons](https://www.wearedevelopers.com/magazine/327-should-tech-managers-be-developers-first-pros-and-cons)
- [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)
- [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette)