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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Senior Software Engineer - **Company:** ING Bank N.V. - **Location:** Amsterdam, Netherlands - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** JavaScript (Programming Language), Artificial Intelligence, Microsoft Online Services, Cascading Style Sheets (CSS), Encodings, JSON, Python (Programming Language), Knowledge Management, Azure Active Directory, Screen Reader, TypeScript, Speech Recognition, Web Content Accessibility Guidelines, YAML, Data Processing, Chatbots, Microsoft Power Automate, Prompt Engineering, Backend, AI Platforms, Speech Synthesis, Front End Software Development, Restful APIs, Powerapps, Servicenow - **Published:** July 23, 2026 - **Apply:** https://www.adzuna.nl/details/5810260565 ## About the Role * Prompt Design Expertise: Experienced in crafting, refining, and evaluating prompts for GenAI agents, chatbots, or Copilot Studio; and/or * Proven experience with Microsoft Copilot Studio and Power Platform, including: Power Automate (for backend flows and integrations) & Power Apps (for internal tooling and UI extensions); and/or * Strong knowledge of M365, EntraID and Azure AD and related security principles and controls; and/or * Hands-on experience with Python and/or JavaScript/TypeScript, including full-stack development (frontend and backend), building and consuming REST APIs, and developing scalable, maintainable applications. Experience integrating AI services or embedding AI capabilities into applications is a plus. * Proficiency in: * Microsoft Graph, YAML, Python, HTML/CSS and/or JSON (for adaptive cards and data handling) * Familiarity with APIs and integration patterns * Understanding of accessibility standards (WCAG) and localisation best practices. * Experience with other AI Models such as Google Gemini Enterprise * Strong analytical skills * You are passionate about GenAI, stay up to date with the latest developments, and enjoy automating manual processes by turning ideas into practical solutions. ## Description As an Senior Software Engineer, you will help design and deliver AI-powered solutions that improve the employee experience across ING. You will: * Design and implement Copilot Studio agents using best practices for modularity, intent routing, fallback handling, and escalation (to humans or systems). * Develop state-of-the-art prompts that drive use cases to value. * Apply knowledge management principles to ensure content is accessible, relevant, and easy to maintain - including support for media like images and videos. * Build and maintain adaptive card flows for troubleshooting, knowledge lookups, and ticketing - with a focus on accessibility, localisation, and user feedback. * Champion accessibility in everything you build - including keyboard-first navigation, screen reader support, and speech-to-text/text-to-speech capabilities. * Integrate agents with 3rd party applications such as ServiceNow enabling seamless, pre-filled ticket creation and status updates. * Collaborate on measurement strategies that go beyond star ratings - helping us capture meaningful feedback and improve continuously. * Contribute to a scalable agent architecture that supports phased rollouts, learning loops, and future growth across ING. * Contribute to validating other employee facing AI capabilities such as Gemini Enterprise How to succeed We hire smart people like you for your potential. Our biggest expectation is that you'll stay curious. Keep learning. Take on responsibility. In return, we'll support your growth and development. ## Related Videos - [Tips and Tricks for Working with JSON](https://www.wearedevelopers.com/videos/1229-tips-and-tricks-for-working-with-json) - [CI/CD with Github Actions](https://www.wearedevelopers.com/videos/856-ci-cd-with-github-actions) - [Developing the Backend with Stefan Lingler, CTO at Shpock](https://www.wearedevelopers.com/videos/100360-developing-the-backend-with-stefan-lingler-cto-at-shpock) - [Pioneering AI Assistants in Banking](https://www.wearedevelopers.com/videos/1627-pioneering-ai-assistants-in-banking) - [Introducing JSON Structure](https://www.wearedevelopers.com/videos/100219-introducing-json-structure) - [From Syntax to Singularity: AI’s Impact on Developer Roles](https://www.wearedevelopers.com/videos/900-from-syntax-to-singularity-ai-s-impact-on-developer-roles) ## Related Articles - [The Prompt Engineer ✍️](https://www.wearedevelopers.com/magazine/216-the-prompt-engineer) - [Navigating the AI Shift](https://www.wearedevelopers.com/magazine/629-navigating-the-ai-shift) - [Dev Digest 120 - Apple and peers](https://www.wearedevelopers.com/magazine/455-dev-digest-120-apple-and-peers) - [MLOps And AI Driven Development](https://www.wearedevelopers.com/magazine/82-mlops-and-ai-driven-development) - [Prompt Engineering is a Job of the Past](https://www.wearedevelopers.com/magazine/342-prompt-engineering-is-a-job-of-the-past) - [What is Agentic Programming and Why Should Developers Care?](https://www.wearedevelopers.com/magazine/625-what-is-agentic-programming-and-why-should-developers-care)