> Markdown version of [/jobs/ext/1568723-it-servicedesk-engineer](https://www.wearedevelopers.com/jobs/ext/1568723-it-servicedesk-engineer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Servicedesk Engineer - **Company:** Sunweb Group - **Location:** Rotterdam, Netherlands - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Apple Mac Systems, JIRA, Microsoft Azure, Virtual Private Networks (VPN), Citrix Systems - **Published:** July 31, 2026 - **Apply:** https://www.reiswerk.nl/diensten/dienst/werving-en-solliciteren ## About the Role We're looking for someone who enjoys solving problems, helping people, and continuously improving the way IT support is delivered. * An MBO4 degree in an IT-related field or equivalent work experience. * Preferably experience in an IT support, service desk, or workplace support role. * Experience with Microsoft 365 administration and end-user support. * Knowledge of Microsoft Azure, VPN solutions, Citrix environments, and workplace infrastructure. * Experience supporting Windows 11, macOS, and mobile devices (iOS). * Familiarity with service management tools such as Jira Service Management. * Understanding of ITIL principles and service desk best practices. * Strong troubleshooting and prioritization skills. * Excellent communication skills in English and Dutch a minimum B2 level * The ability to explain technical concepts to non-technical users. * A proactive, customer-focused mindset with a strong sense of ownership. ## Description As an IT Servicedesk Engineer, you are the first point of contact for employees across our international organization. From resolving technical issues and supporting new joiners to improving processes and maintaining our digital workplace, you make sure colleagues can work efficiently and without disruption. You'll join our IT team in Rotterdam and collaborate closely with infrastructure, security, and development specialists to provide an excellent employee experience., As IT ServiceDesk Engineer, you'll support our employees across multiple hub offices, countries and business functions. No day is the same, and you'll combine hands-on support with continuous improvement initiatives., * Resolve first- and second-line IT incidents and service requests through Jira, phone, email, and walk-ins. * Troubleshoot hardware, software, network, VPN, Microsoft 365, and workplace-related issues. * Support onboarding and offboarding processes, including account creation, permissions, and device setup. * Ensure employees have access to the tools and systems they need from day one. * Manage and maintain user accounts, devices, and workplace applications. * Collaborate with Infrastructure, Security, and Development teams to resolve more complex issues. * Contribute to ITIL-based service management processes and knowledge documentation. * Identify recurring issues and opportunities for automation and process improvements. * Help maintain a secure, stable, and productive digital workplace environment., * Monthly gross salary between €3500 and €4200 plus 6 ATV days (based on full-time employment, excluding 8% holiday allowance). Please note: ATV days do not apply to part-time contracts. * Enjoy up to 20% off when booking with our brands for you, your family, and your friends. * As an international company we support a hybrid way of working. We provide you with office furniture and IT equipment. * We enjoy the journey so enjoy 25 holidays based on fulltime employment. * Access to LinkedIn Learning and a personalized Reflect & Develop Plan to support your career growth. * Benefit from coaching sessions designed to support your well-being. * Receive work-from-home and travel allowances to ease your daily routine. Ready for departure? Are you excited to help build and support the digital workplace behind Europe's leading travel company? ## Related Videos - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [Collaboration Quantified: Lessons from Open Source Developer Networks](https://www.wearedevelopers.com/videos/1422-collaboration-quantified-lessons-from-open-source-developer-networks) - [Developer Tools for Microsoft Azure](https://www.wearedevelopers.com/videos/450-developer-tools-for-microsoft-azure) - [Develop enterprise-ready applications for Microsoft Teams with Azure resources on modern web technologies](https://www.wearedevelopers.com/videos/187-develop-enterprise-ready-applications-for-microsoft-teams-with-azure-resources-on-modern-web-technologies) - [Integrate your Cognitive Assistant with 3rd-party DBs and software](https://www.wearedevelopers.com/videos/249-integrate-your-cognitive-assistant-with-3rd-party-dbs-and-software) - [Local Candidates vs International Talent - Building the Very Best Dev Team](https://www.wearedevelopers.com/videos/1067-local-candidates-vs-international-talent-building-the-very-best-dev-team) ## Related Articles - [Best Companies in the Netherlands: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/193-best-companies-in-the-netherlands-top-25-companies-in-2023) - [How to land a developer job in Amsterdam](https://www.wearedevelopers.com/magazine/36-how-to-land-a-developer-job-in-amsterdam) - [How to Find Tech Jobs in Amsterdam](https://www.wearedevelopers.com/magazine/279-how-to-find-tech-jobs-in-amsterdam) - [The Netherlands – Europe’s powerhouse for software development?](https://www.wearedevelopers.com/magazine/31-the-netherlands-europe-s-powerhouse-for-software-development) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Software Developer Salary in The Netherlands [2023]](https://www.wearedevelopers.com/magazine/217-software-developer-salary-in-the-netherlands-2023)