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# Helpdesk Coordinator

- **Company:** CBRE, Inc.
- **Location:** London, UK
- **Contract:** Permanent contract
- **Skills:** Computer-Aided Facility Management, Data Logging, SAP Ariba
- **Published:** July 2, 2026
- **Apply:** https://www.constructionjobboard.co.uk/job/3696049/helpdesk-coordinator/

## About the Role

* Organised - Works in a structured way. Thinks ahead to prioritise workload
 * Logical - Works in a clear and consistent manner
 * Attention to detail - Thorough in carrying out a task, with a high degree of accuracy
 * Assertiveness - Confident, effective in putting across point of view to others
 * Persistence - Follows through to resolution
 * Customer and team focus - Puts customer and team needs first; always considers impact of their actions

## Description

As a Helpdesk Coordinator, you will responsible for providing exceptional customer service and business support in order to contribute to the continued growth and success of the Business.

Quality

 * Manage CAFM system as key user on site including PPM records, reactives and reporting.
 * Answer calls/email for the business in a timely fashion
 * Ensure all Reactive requests raised on the helpdesk have the correct priority/engineer assigned.
 * Ensure communication is maintained throughout reactive job life between Facilities Team and end user(s). Where possible apply RFT and close calls over phone without requirement for assignment
 * Liaise with Lead Engineer and Ops Manager daily/weekly to ensure quality of service is maintained.
 * Where required, review Subcontractor performance and feedback through appropriate systems (e.g. Ariba) with assistance from Contract Support.
 * Actively identify/implement innovation across the contract to enhance performance and continue to meet client expectations.

People & Development

 * Promote and maintain CBRE culture.
 * Collate and process timesheets and expenses weekly in absence of Contract Support.
 * Communicate effectively and build/maintain relationships at all levels with internal and external customers.
 * Attend and participate in any relevant training courses.

Contract:

 * Alongside Contract Support assist with the monthly customer report.
 * Provide comprehensive reports relating to all jobs raised through the CAFM system.
 * Analysis and comprehension of reports relating to CAFM system.
 * Monthly update of Client specific Metrics/Forecasting Model in absence of the Contract Support.
 * Logging hazards & customer feedback on the QHSE Management Portal
 * Perform any other duties or responsibilities as requested by the CM or Management Team.

Finance:

 * Understand procedures and processes and operate them to the required standard.
 * Examples of these are:
 + Obtaining supplier quotes and uploading onto the internal system for client approval.
 + Arranging agency cover & submitting hours on portal.
 * Updating the CBRE Performance Portal as and when required.


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