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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # 2nd Line Network Engineer 24/7 - **Company:** Yesterday By Exponential-e - **Location:** UK - **Contract:** Permanent contract - **Skills:** IEEE 802.1Q, Wireless LAN, Border Gateway Protocol, Spanning Tree Protocols, System Configuration, Enhanced Interior Gateway Routing Protocol, Hot Standby Router Protocol, Virtual Private LAN Services, Network Layer, Microsoft Visio, Networking Basics, Open Shortest Path First (OSPF), Prism (Software), Wireshark, Virtual Router Redundancy Protocols, Wide Area Networks, Identity Services Engine, Juniper, Fortinet, Cisco - **Published:** July 9, 2026 - **Apply:** https://www.reed.co.uk/jobs/2nd-line-network-engineer-24-7/57103881 ## About the Role * Knowledge of networking principles equivalent to CCNA R&S or JNCIS-ENT level * Knowledge of layer 2 switching protocols such as STP, Dot1Q, QinQ, VPLS * Knowledge of layer 3 protocols such as BGP, OSPF, EIGRP, HSRP/VRRP * Excellent verbal and written communication skills, along with a professional telephony manner * Flexible approach to work with the ability to work effectively under pressure * Ability to work in a team with little supervision using own initiative * Strong customer service focus * Responsible and willing to take ownership * Eager to learn and develop technical skills * Positive and professional attitude Desirable knowledge and experience: * CCNA, CCNP and/or JNCIS certified * Juniper platform configuration experience is ideal, SRX and EX series * Experience with next generation firewalls such as Fortinet or Palo Alto. * Experience with Alcatel SR & ESS * An understanding of ITIL best practices and change management * Experience with using networking test tools such as Wireshark ## Description We're a company of innovators who think big and achieve bigger! Our people are crucial to the continuing success of our company. From our CEO to our new Graduates, each of our people demonstrates our PRIDE principles which are at the core of everything we do. 24/7 Shifts - 2 days (7am - 7pm), followed by 2 nights (7pm - 7am), followed by 4 days off Overall purpose of the job: * To manage and own support tickets in relation to existing customer services * To work closely with the 3rd level engineers who provide an internal escalation point * To conduct client engineering work booked for out of UK business hours. Key responsibilities for this job: * Effective and timely troubleshooting of routing, switching, Wireless LAN and security issues * Maintaining best practices of both engineering and administrative work. * Regular communication both verbally and written with existing customers * Take ownership and effectively manage support tickets including incidents and changes requests * Documentation of customer solutions - OSS System, Visio documentation, technical summary write up * Configuration of hardware replacements via RMA * Maintaining KPS set by management * Any other fair and reasonable task or duty assigned to you by your Manager, or other senior Exponential-e Ltd staff member Technical environment: * Switching; Cisco, Meraki, Aruba, HP, Dell, Juniper, Fortinet * Wireless; Cisco, Meraki, Aruba, Fortinet * Security; Palo Alto, Prisma, Fortinet, Cisco, CATO * SD-WAN; Viptela, Meraki, Fortinet, Nuage * Cisco ISE, SD-A/DNAC, Aruba ClearPass ## Related Videos - [How Cisco embraced a DevOps culture within its network engineering team](https://www.wearedevelopers.com/videos/99-how-cisco-embraced-a-devops-culture-within-its-network-engineering-team) - [WeAreDevelopers LIVE - Back to CODE100](https://www.wearedevelopers.com/videos/1909-wearedevelopers-live-back-to-code100) - [Your Infrastructure Is Not a Playground: AI Agents for Infra Done Right](https://www.wearedevelopers.com/videos/2084-your-infrastructure-is-not-a-playground-ai-agents-for-infra-done-right) - [Computer Vision from the Edge to the Cloud done easy](https://www.wearedevelopers.com/videos/263-computer-vision-from-the-edge-to-the-cloud-done-easy) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) ## Related Articles - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [Where to Find Entry-Level Software Engineering Jobs](https://www.wearedevelopers.com/magazine/397-where-to-find-entry-level-software-engineering-jobs) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [Software Engineer Salary London](https://www.wearedevelopers.com/magazine/252-software-engineer-salary-london)