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# 1st Line Support Engineer

- **Company:** razorblue Careers
- **Location:** Salford, UK (Remote available)
- **Salary:** £26,500.0
- **Contract:** Permanent contract
- **Skills:** Active Directory, Microsoft Azure, Collaborative Learning, Microsoft Exchange Server, Traceroute, Microsoft Office, Azure Active Directory, Cloud Services, Windows Desktop
- **Published:** July 25, 2026
- **Apply:** https://uk.indeed.com/viewjob?jk=a17e940fe94e8226

## About the Role

Our perfect candidate should have a wealth of knowledge spanning various technologies and being able to use these skills to troubleshoot and deliver five star solutions that keep our clients happy is a must!

Customer service is paramount to us, which is why we only look for candidates with excellent customer facing skills and the ability to communicate effectively. Your friendly tech-savviness will truly shine here.

razorblue requirements:

We know its unrealistic to find someone who ticks all of these boxes (extra points if you do), which is why we seek those eager to develop over time through our development resources and peer learning. If this aligns with your own growth mindset, we would love you to apply.

 * Strong communication, and relationship-building skills
 * Administering Microsoft Active Directory, Exchange Server & Office 365
 * Comp TIA, Relevant Apprenticeship or higher education
 * Degree or degree equivalent qualifications is desirable
 * People centric approach & service
 * Competent with Windows desktop & application support
 * Tablet and mobile device support
 * Basic network troubleshooting incl. ping and trace route
 * An understanding of razorblue's business, clients and the market it works in
 * Active Directory and Exchange administrative skills
 * Knowledge of Microsoft Group Policy
 * An understanding of Microsoft Azure AD Sync and Azure AD Connect
 * Excellent conversational fluency in English is required to clearly explain complex technical issues

## Description

* Provide 1st line technical support to clients - supporting networks, cloud services, infrastructure and connectivity
 * Troubleshoot and fix technical faults and issues
 * Respond to client queries and service requests
 * Assist with user rights, passwords, accounts
 * Handle basic security administration
 * Diagnose issues and explain technical details clearly
 * Occasional onsite visits to clients.


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