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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Senior End User Support Technician - **Company:** Equifax - **Location:** London, UK - **Experience:** Expert - **Salary:** £63,158.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Apple Mac Systems, Inventory Management Software, Knowledge Management, Runbook, User Environment Management, Peripherals, Information Technology, Casper Suite, Gsuite, 3-tier Architectures - **Published:** July 17, 2026 - **Apply:** https://www.adzuna.co.uk/jobs/details/5804880172 ## About the Role * End-User Support Expertise: Proven track record providing L2/L3 technical support for hardware and software in a hybrid ecosystem (Windows 11, macOS, Google Workspace, and Microsoft 365). * Mobile Device Management (MDM): Experience provisioning, securing, and troubleshooting corporate iOS devices using enterprise MDM platforms (e.g., Jamf, Ivanti Go). * Lifecycle & Asset Management: Experience overseeing the IT asset lifecycle, including procurement, hardware refreshes, inventory tracking, and endpoint disposal. * Hardware & Peripherals: Deep technical diagnostic skills for resolving complex hardware issues related to laptops, docking stations, monitors, and advanced peripherals. What Could Set You Apart * Global Collaboration: A proven ability to work seamlessly with cross-functional stakeholders and external vendor engineers across local and international teams. * Technical Instruction: Skill in developing training materials, coursework, and documentation across multiple enterprise platforms. * Mentorship & Advising: A natural leader who can guide technical contributors, influence operational decisions, and provide structured support to junior staff. * Proactive Initiative: A mindset focused on identifying recurring technical bottlenecks and independently collaborating with local leadership to implement permanent solutions. * Advanced Diagnostics: The ability to perform root-cause analysis and resolve high-impact, global technical incidents efficiently., We offer a wide range of company supported benefits including contributory pension, life cover, income protection, healthcare, enhanced maternity and sick pay, 26 days holiday and a day off for your birthday, with the ability to buy and sell and free credit checks. We also offer flexible benefits ranging from cycle to work, discounted travel options, gym membership, dining and leisure discounts, financial & savings plans, mobile discounts plus much more! ## Description As a Senior End User Support Technician, you will deliver high-touch, tier 2 & 3 technical support to our team directly from our London office five days a week. In this role, you will leverage advanced problem-solving skills and independent judgment to diagnose and resolve complex system and service issues. Beyond technical execution, you will serve as a mentor and escalation point-maintaining meticulous issue logs, translating user feedback into actionable insights, and guiding junior and intermediate technicians to elevate their technical capabilities. What You Will Do * Advanced Support & Deployment: Oversee the deployment, configuration, and maintenance of laptops, mobile devices, monitors, printers, and core IT infrastructure in alignment with corporate standards. * Tier 3 Escalations: Deliver advanced Level 3 support for end-user computing devices, executive workspaces, and sophisticated AV/conference room technologies. * Complex Infrastructure: Lead the installation and provisioning of complex technical equipment within strict Service Level Agreements (SLAs). * Knowledge Management: Champion the creation of comprehensive troubleshooting documentation, runbooks, and standard operating procedures. * Global Collaboration: Analyze regional technical trends and insights, sharing findings with the global End User Computing (EUC) team to drive continuous improvement. ## Related Videos - [Technical Documentation - How Can I Write Them Better and Why Should I Care?](https://www.wearedevelopers.com/videos/681-technical-documentation-how-can-i-write-them-better-and-why-should-i-care) - [Building a Cross-Platform BLE Client with Kotlin Multiplatform and Kable](https://www.wearedevelopers.com/videos/100250-building-a-cross-platform-ble-client-with-kotlin-multiplatform-and-kable) - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [Bridging AI and Nomad: a Go-based MCP Server for Cluster Control](https://www.wearedevelopers.com/videos/2063-bridging-ai-and-nomad-a-go-based-mcp-server-for-cluster-control) - [The 2026 Talent Pivot: Essential Trends for an Evolving Workforce](https://www.wearedevelopers.com/videos/100098-the-2026-talent-pivot-essential-trends-for-an-evolving-workforce) - [Fake or News - AI Toothbrushes, Carrier Pigeon Tech & Life on Mars - Krzysztof Cieślak](https://www.wearedevelopers.com/videos/2165-fake-or-news-ai-toothbrushes-carrier-pigeon-tech-life-on-mars-krzysztof-cieslak) ## Related Articles - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Software Engineer Salary London](https://www.wearedevelopers.com/magazine/252-software-engineer-salary-london) - [Data Analyst Salary in the UK](https://www.wearedevelopers.com/magazine/278-data-analyst-salary-in-the-uk) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [Best Companies to Work For in The UK: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/186-best-companies-to-work-for-in-the-uk-top-25-companies-in-2023)