> Markdown version of [/jobs/ext/1571479-sap-is-u-lead-client-contact-center](https://www.wearedevelopers.com/jobs/ext/1571479-sap-is-u-lead-client-contact-center). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # SAP IS-U Lead - Client Contact Center - **Company:** Accenture B.V. - **Location:** Amsterdam, Netherlands (Remote available) - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** Agile Methodology, DevOps, IT Management, Release Management, SAP (Applications), SAP Implementation, SAP IS-U, Systems Architecture, SAP Customer Experience, SAP Integration Solutions, Sap Finance, Performance Monitor, SAP S/4HANA, Operational Systems - **Published:** July 9, 2026 - **Apply:** https://nl.indeed.com/viewjob?jk=987fd4b5fa327dcd ## About the Role * Minimum 5-7 years of S/4 Utilities experience * Proven experience in the Utilities sector, preferably Water * Strong expertise in: * Billing & invoicing * Device and meter management * Customer & contract management * Operational support processes * Experience delivering end-to-end SAP implementations or AMS engagements * Strong stakeholder management and communication skills * Experience working with distributed/offshore delivery teams * Fluent in English (Dutch is a very strong plus) BONUS POINTS IF YOU HAVE * Experience with SAP FICA / SAP Finance integration * Experience with S/4HANA transformations * Experience in Agile / DevOps delivery * Knowledge of governance, release management, and QA processes * Experience leading teams or acting in a SPOC / Lead role * Track record in continuous improvement and innovation initiatives ## Description In this role, you will operate as a between business stakeholders and delivery teams - which is key, ensuring that S/4 Utilities solutions directly support critical water utility processes. You will take ownership of translating business demand into scalable, high-quality system solutions while driving delivery excellence across the full lifecycle. You will join a dynamic environment where business process expertise, SAP technology, and DevOps delivery come together to modernize utility landscapes and enable sustainable, efficient operations. YOUR ROLE You will act as a thought leader and trusted advisor, bringing deep S/4 Utilities expertise combined with strong stakeholder management and delivery coordination capabilities., * Acting as the single point of contact (SPOC) for S/4 Utilities-related initiatives within your domain * Bridging business stakeholders with offshore/onshore delivery teams * Translating utility business needs into end-to-end SAP solutions * Driving demand intake, prioritization, and delivery planning within Agile/DevOps frameworks * Leading design, configuration, testing, and deployment activities * Ensuring quality, governance, compliance, and change management adherence * Managing risks, dependencies, and stakeholder expectations proactively * Driving continuous improvement across processes, systems, and delivery ways of working You will take a leading role in enabling efficient operations across core utility processes such as billing, metering, contract management, and integration with finance. PEOPLE You will collaborate with highly skilled professionals across Accenture and client organizations. As a senior team member, you will: * Build and maintain strong client relationships at multiple levels * Facilitate workshops and guide business stakeholders in decision-making * Coordinate distributed teams and drive delivery through influence and leadership * Support and mentor junior consultants, contributing to capability growth Support and mentor junior consultants, contributing to capability growth Coordinate distributed teams and drive delivery through influence and leadership Facilitate workshops and guide business stakeholders in decision-making You will be part of a culture that values innovation, collaboration, and continuous learning, with access to global expertise and best practices. PROCESS You will be responsible for end-to-end delivery excellence, ensuring that S/4 Utilities solutions are aligned with business objectives and delivered with speed and quality. Core focus areas include: * Contract management * Tariff structure & rate determination * Complex daily billing scenario's * Regulatory specifics * Meter-to-cash processes (including billing & invoicing) * Device and meter management * Move processes (move-in/move-out) * Exception handling and regulatory compliance * Integration with SAP Finance and related domains You will drive structured delivery by managing: * Backlog prioritization and sprint/release planning * Functional design and solution validation * Test coordination and defect resolution * Deployment, hypercare, and operational support TECHNOLOGY You bring strong expertise in S/4 Utilities and its integration landscape, enabling you to advise clients on system architecture, design decisions, and transformation paths. You understand how S/4 Utilities connect with: * SAP FICA / SAP Finance * SAP S/4HANA environments * Customer service (SAP CX - Customer Service) and operational systems * Broader utility IT landscapes Experience with DevOps, Agile delivery models, and S/4HANA transformations will allow you to operate effectively in modern delivery environments. DATA & GOVERNANCE You will ensure transparency and control across delivery by: * Providing structured status reporting and KPI tracking * Managing risks, issues, and dependencies * Ensuring adherence to IT governance, compliance, and audit requirements * Driving continuous improvement based on data insights and performance metrics ## Related Videos - [Intelligent Automation using Machine Learning](https://www.wearedevelopers.com/videos/157-intelligent-automation-using-machine-learning) - [From DevOps to Scaled DevOps: How We’re Rebuilding Continuous Delivery as a Platform](https://www.wearedevelopers.com/videos/100018-from-devops-to-scaled-devops-how-we-re-rebuilding-continuous-delivery-as-a-platform) - [Migrating half a million users to a new payment service provider](https://www.wearedevelopers.com/videos/730-migrating-half-a-million-users-to-a-new-payment-service-provider) - [DevOps Maturity Check – a way to balance autonomy and alignment](https://www.wearedevelopers.com/videos/58-devops-maturity-check-a-way-to-balance-autonomy-and-alignment) - [Replacing Excel with SAP APIs & Python validation](https://www.wearedevelopers.com/videos/1944-replacing-excel-with-sap-apis-python-validation) - [#90DaysOfDevOps - The DevOps Learning Journey](https://www.wearedevelopers.com/videos/548-90daysofdevops-the-devops-learning-journey) ## Related Articles - [How to land a developer job in Amsterdam](https://www.wearedevelopers.com/magazine/36-how-to-land-a-developer-job-in-amsterdam) - [Best Companies in the Netherlands: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/193-best-companies-in-the-netherlands-top-25-companies-in-2023) - [How to Find Tech Jobs in Amsterdam](https://www.wearedevelopers.com/magazine/279-how-to-find-tech-jobs-in-amsterdam) - [The Netherlands – Europe’s powerhouse for software development?](https://www.wearedevelopers.com/magazine/31-the-netherlands-europe-s-powerhouse-for-software-development) - [Software Developer Salary in The Netherlands [2023]](https://www.wearedevelopers.com/magazine/217-software-developer-salary-in-the-netherlands-2023) - [The Best Tech Hubs in Europe: 5 Best Cities For Software Engineers](https://www.wearedevelopers.com/magazine/246-the-best-tech-hubs-in-europe-5-best-cities-for-software-engineers)