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# Product Support Engineer

- **Company:** i-doit GmbH
- **Location:** Amsterdam, Netherlands (Remote available)
- **Experience:** Experienced
- **Salary:** €3,750.0
- **Contract:** Permanent contract
- **Skills:** Java (Programming Language), Apache Tomcat, Bash Shell, Command-Line Interface, Linux, Python (Programming Language), Single Sign-On, Scripting, Enterprise Software Applications, Software Troubleshooting, Restful APIs
- **Published:** July 3, 2026
- **Apply:** https://www.jobbird.com/nl/vacature/25341856-product-support-engineer

## About the Role

* Hands-on experience managing and supporting enterprise software platforms
 * Strong troubleshooting and analytical skills - able to diagnose issues methodically and communicate findings clearly
 * Customer-facing experience with a proven ability to build rapport and manage expectations
 * Basic Linux knowledge - comfortable working on the command line for common configuration and troubleshooting tasks
 * Proven ability to lead or co-lead technical implementation projects and meet deadlines
 * Bachelor's degree in a technical subject, or equivalent relevant work experience
 * Minimum 3 years of experience in a technical role (e.g. Systems administration, technical support, implementation, or consultancy)
 * Excellent communication skills in written and verbal English

Nice to have

 * Experience with configuring SSL certificates
 * Familiarity with Java/Tomcat application environments
 * Experience working with REST APIs (testing, integration, or scripting)
 * Scripting ability (e.g. Bash, Python, or similar) for automation and tooling
 * Knowledge of how Single Sign-On (SSO) works and experience with its configuration
 * Working knowledge of basic SQL queries
 * Dutch language skills

## Description

As Product Support Engineer you will be the primary technical point of contact throughout the customer lifecycle. You will work directly with customers to configure, deploy, and maintain PATCH MANAGER, and will play a key role in ensuring customer environments are stable, performant, and fit for purpose.

Your main responsibilities will include:

 * Acting as the primary technical support contact for PATCH MANAGER customers, i.e. Providing feature and platform support, triaging cases, troubleshooting issues, and seeing them through to resolution
 * Raising and tracking tickets, and coordinating with internal teams where escalation is needed
 * Providing remote and (occasional) on-site training and technical guidance to customers
 * Assisting with implementation projects when they arise (typically once or twice a year)
 * Supporting the pre-sales process with technical expertise
 * Building and maintaining strong relationships with customers and external partners


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